I had a great moving experience with them. The quote they gave was pretty accurate, the only thing we paid on top of the quote was the fee the distance to our door being over 75 feet. For the most part, great experience. They are transparent, helpful, and responsive. The only reason I didn't give 5 stars was because we were supposed to get a call to confirm the date of drop off in advance. We didn't get that call until a few minutes before they came. We ended up being home so it wasn't a problem, but they would have had to redeliver if we weren't home. Other than that, great experience.
March 2024
Absolutely outstanding service from Rocky Movers! From the get-go, Barry provided us with an incredibly accurate in-home estimate, ensuring there were no surprises on moving day. The packing service was a lifesaver, too. Tomas and Pablo were meticulous and handled our belongings with such care, it was as if they were their own. We especially appreciated how they helped my parents with their move from Denver to Plano. Every item arrived in perfect condition, making the transition as smooth as possible. Marcio’s customer service was second to none; he kept us informed every step of the way and went above and beyond to accommodate our needs. It’s rare to see a team that... read full review
March 2024
Top tier crew. Careful, efficient work. You can tell they take pride in what they do. Lenny, Joe, Eileen, and, I'm guessing, everyone else in the office, are also great. They understand how stressful things can be for us instead of treating things like just another order number. I've moved 7 times in the past 15 years, and this is easily a contender for the top spot. No matter how much I learn when I move, there's always some new quirk, some new hazard that I wasn't aware of, so my guard is up out of instinct at this point. I hoped I was in good hands, but, you never know. As soon as the packers started, I was worry-free. We had a snag at the delivery.... read full review
I had a great moving experience with them. The quote they gave was pretty accurate, the only thing we paid on top of the quote was the fee the distance to our door being over 75 feet. For the most part, great experience. They are transparent, helpful, and responsive. The only reason I didn't give 5 stars was because we were supposed to get a call to confirm the date of drop off in advance. We didn't get that call until a few minutes before they came. We ended up being home so it wasn't a problem, but they would have had to redeliver if we weren't home. Other than that, great experience.
Absolutely outstanding service from Rocky Movers! From the get-go, Barry provided us with an incredibly accurate in-home estimate, ensuring there were no surprises on moving day. The packing service was a lifesaver, too. Tomas and Pablo were meticulous and handled our belongings with such care, it was as if they were their own. We especially appreciated how they helped my parents with their move from Denver to Plano. Every item arrived in perfect condition, making the transition as smooth as possible. Marcio’s customer service was second to none; he kept us informed every step of the way and went above and beyond to accommodate our needs. It’s rare to see a team that... read full review
Top tier crew. Careful, efficient work. You can tell they take pride in what they do. Lenny, Joe, Eileen, and, I'm guessing, everyone else in the office, are also great. They understand how stressful things can be for us instead of treating things like just another order number. I've moved 7 times in the past 15 years, and this is easily a contender for the top spot. No matter how much I learn when I move, there's always some new quirk, some new hazard that I wasn't aware of, so my guard is up out of instinct at this point. I hoped I was in good hands, but, you never know. As soon as the packers started, I was worry-free. We had a snag at the delivery.... read full review