FareHarbor is a global online reservation platform for the tour and activity industry. The company aims to help tour operators increase their online bookings and revenue. They have offices in multiple locations worldwide. Many users praise FareHarbor's excellent customer service, highlighting the helpful and professional support staff who respond promptly and provide video tutorials for future reference. The platform is easy to use, making managing bookings simple and efficient. Its seamless integration with websites creates a smooth experience for customers. Technical support is available 24/7, and the system offers customizable options to fit different business needs. While some users find the platform straightforward and beneficial, others note that it has become expensive and lacks some features they seek. Small operators have expressed disappointment with recent policy changes, feeling that the platform favors larger companies and that loyalty from longtime clients has diminished. Despite this, many businesses, especially larger ones, continue to recommend FareHarbor and have used it for several years.
I own my own horseback riding company here in Colorado, my life has been so much easier with this system and these guys, also tech support is great, Chelsea is great, and Ben was great in getting us set up. Platform is easy to use, but going down to 4 stars because it is fairly expensive
Had alot of good years with Fare Harbor. I talked them up at every chance. They were great.
Then they took a big change of course. Small operators like myself have been forced out by their new policies. They are too expensive and they lack a lot of features I'd been looking for.
I value loyalty. Fare Harbor showed none to long time clients like myself.
If you are a large company looking for a booking platform, Fare Harbor may be for you.
If you are a small company, there are better options. Peek Pro for example. They are collecting hundreds of Fare Harbor clients.
We at Cat Cafe Maui are using the FareHarbor booking system for our online reservations, and we couldn't be happier! The interface is incredibly user-friendly, making it easy to manage bookings and track customer information. The seamless integration with our website was effortless, providing a smooth experience for our customers. Plus, they offer 24-hour technical support!
The support team is outstanding, always ready to assist with any queries. I also love the customizable options that allow us to tailor the system to fit our unique needs. Overall, FareHarbor has streamlined our operations and improved customer satisfaction. Highly recommended for anyone in the...read full review