This place is the most unprofessional eye doctor or doctor's office in general that I have ever set foot in. Not sure what vendor they use for the contact lenses but I am out of contact lenses minor back ordered and they cannot tell me when they're coming in. Anyone considering going to this place don't they suck.
January 2025
Associated Eye Cared reached out to me and gave me a 20% refund on the second pair of glasses as a form of remedy for the oversight at the lab where lenses went missing.
Previously: If zero stars was an option, they earned it. They took forever to fill out order because new frames were not arriving. I gave them my old glasses with distance lenses so they could use its old frame for the new computer lenses. To my surprise that did not expedite anything and they also lost the old lenses so i did not have distance lenses anymore. They said they would not charge to replace, but ended up overcharging me for everything to makes ends meet. I spent almost two... read full review
April 2024
I had been going to the Lowry location for a long time.. Received great customer service Dr's we're great. Then they moved upstairs in the same building. Smaller office. In 2022 I called and made an appointment. Went in for the appointment after getting confirmation of the appointment and they told me that I didn't have an appointment. Gave it another try.. While I was there.. A person was saying that he didn't get what he ordered and the person who took the glasses order was trying to talk to him in to keeping the glasses.. There was another complaint on the phone.. I knew then I was going to have problems. When I went back to pick up my glasses..... read full review
This place is the most unprofessional eye doctor or doctor's office in general that I have ever set foot in. Not sure what vendor they use for the contact lenses but I am out of contact lenses minor back ordered and they cannot tell me when they're coming in. Anyone considering going to this place don't they suck.
Associated Eye Cared reached out to me and gave me a 20% refund on the second pair of glasses as a form of remedy for the oversight at the lab where lenses went missing.
Previously: If zero stars was an option, they earned it. They took forever to fill out order because new frames were not arriving. I gave them my old glasses with distance lenses so they could use its old frame for the new computer lenses. To my surprise that did not expedite anything and they also lost the old lenses so i did not have distance lenses anymore. They said they would not charge to replace, but ended up overcharging me for everything to makes ends meet. I spent almost two... read full review
I had been going to the Lowry location for a long time.. Received great customer service Dr's we're great. Then they moved upstairs in the same building. Smaller office. In 2022 I called and made an appointment. Went in for the appointment after getting confirmation of the appointment and they told me that I didn't have an appointment. Gave it another try.. While I was there.. A person was saying that he didn't get what he ordered and the person who took the glasses order was trying to talk to him in to keeping the glasses.. There was another complaint on the phone.. I knew then I was going to have problems. When I went back to pick up my glasses..... read full review