About Associated Eyecare
Associated Eyecare has been meeting the vision needs of patients for over 19 years. The experienced doctors, including Dr. Nate Pecha, Dr. Douglas Pethe, and Dr. Teresa Carlson, provide a wide range of eye care services, from routine eye exams to specialized treatments like LASIK and crosslinking procedures. Patients have shared positive experiences with the doctors, noting their thoroughness, professionalism, and friendly demeanor. However, some reviews highlighted issues with customer service, particularly regarding appointment confirmations and prescription accuracy. One patient faced challenges when their appointment was not found despite confirmation, while another encountered problems with scratched glasses and delays in receiving replacements. Despite these complaints, many appreciated the helpfulness of the staff, especially during the ordering process for glasses. The office environment has improved after relocating, with many patients noting a better overall experience at the new location. The check-in process is efficient, and the staff is described as kind, patient, and attentive. Dr. Merchant, in particular, was praised for explaining processes clearly and addressing patient questions thoroughly. Overall, while there are areas for improvement, Associated Eyecare continues to be a recommended choice for eye care services, with a commitment to patient care and satisfaction.
Associated Eye Cared reached out to me and gave me a 20% refund on the second pair of glasses as a form of remedy for the oversight at the lab where lenses went missing.
Previously: If zero stars was an option, they earned it. They took forever to fill out order because new frames were not arriving. I gave them my old glasses with distance lenses so they could use its old frame for the new computer lenses. To my surprise that did not expedite anything and they also lost the old lenses so i did not have distance lenses anymore. They said they would not charge to replace, but ended up overcharging me for everything to makes ends meet. I spent almost two months like...read full review
I had been going to the Lowry location for a long time.. Received great customer service Dr's we're great. Then they moved upstairs in the same building. Smaller office. In 2022 I called and made an appointment. Went in for the appointment after getting confirmation of the appointment and they told me that I didn't have an appointment. Gave it another try.. While I was there.. A person was saying that he didn't get what he ordered and the person who took the glasses order was trying to talk to him in to keeping the glasses.. There was another complaint on the phone.. I knew then I was going to have problems. When I went back to pick up my glasses.. They had scratches...read full review
I had recently moved to Lowry and needed a new eye doctor. I called Associated Eye Care and they scheduled me within two weeks with no hassle whatsoever. The staff is amazing! Dr. Pecha was wonderful to see and really took his time with me and was super thorough! I ordered glasses at the end of my appointment and the very kind women who assists in ordering and working on glasses went above and beyond for me. She was very helpful and caring. I would totally recommend Associated Eye Care to everyone who is in need of eye/vision care.