I hired Rocky Mountain Climate to replace a full AC unit both indoor and outdoor components. Here is a partial list of my experience.
1. They did not pull a permit (Until I called & complained multiple times) 2. A lineset was included on my quote, but they did not provide one. (My old lineset had a kink) 3. They installed a new unit (indoor AC 2.5T & new condenser, but did not register the warranty. (Cost to register late was $500- unit came with 10yr parts & labor from the manufacturer, but must be registered within 60 days) 4. They took the components for the 2.5 T AC unit out of the housing & installed them in the housing from my old unit (they were not compatible & had they registered the warranty this would have voided the warranty.) 5. They said they replaced a TXV valve, but only worked on the condenser. (I later learned that TXV valve is in the attic, not outside at the condenser, they did not go into the attic that day) I have no idea what if anything they did the day the said they replaced TXV valve. 6. They did not install the drier-filter. (Which came with the unit), new company had to provide & install this. 7. My last contact with them was several months ago when they said they were having a meeting about my job, and would call me by 5pm that same day. So far- crickets...I called them the next day & left one more message begging for a solution, but never got a returned phone call.
I could actually list many other things that went wrong, but I think you get the idea. I had another company come out and they had to re-install everything in the attic & they had to replace the lineset, and they had to work on the condenser to get everything up and running.. I did dispute the CC charge and got 100% of my $$ back from RMC. I did try to work with RMC allowing them to make it right from early April through early July. When I got no returned phone call I started over with a different company who was AWESOME!
Lessons I learned 1. First check with Regional Building to find a contractor. 2. I learned to make sure permits are pulled before giving access to my house for any job, this is accessible through Pikes Peak Regional Building Website.
Steven Schwartz
Apr 2025
Company installed a heat pump system that stopped working about three weeks. They did not return numerous phone calls and when I went to their business location discovered they had moved out with no forwarding address.
Bruno Nikodemski
Aug 2024
Technician was competent and replaced fan motor per our directions. We had already diagnosed the problem, which was caused by a prior company incompetent and dangerous motor installation, causing short circuiting and sparking of the motor wires, against the motor mounts. Good quality 5-speed motor installed, and technician cleaned the fan-rotor, solving a vibration problem. Now runs smoothly.
sean ohalloran
Aug 2024
Great service will definitely use again.
Marybeth Patrick
Aug 2024
This company made scheduling super easy, it was about a 3 week wait which was ok as I just needed a yearly inspection. They sent reminder text messages about once a week, which was nice so I didn’t forget. On the day of service the employee called to let me know he was about 10 mins away and arrived on time for the appointment I made. He was extremely friendly, personable and professional. I am confident that he knew what he was doing! The visit took less than an hour. I would definitely recommend this company!
Jessica Dunn
Jul 2024
Rocky Mountain Climate is a great company who provides great service. We call them when our air conditioning unit isn’t work or when our furnace goes out. Definitely would recommend the company as a whole.
Marilyn Butler
Jul 2024
Steve is the greatest. He has been servicing my furnace and A/C for years and does a great job. He is very knowledgable in his profession.
Ken Hutnick
Jul 2024
Steve was great. Super HVAC Tech and truly appreciate his candor and honesty. It’s the right way to do business and keep customers for the long-term. Frankie, inside admin manager, was super as well. I highly recommend Rocky Mountain Climate Heating and Cooling to others seeking HVAC system maintenance, repair, and replacement.
Thomas Bianca
Jul 2024
I trust Rocky Mountain Climate to keep my Furnace and AC units running smoothly!
MSN
I hired Rocky Mountain Climate to replace a full AC unit both indoor and outdoor components. Here is a partial list of my experience.
1. They did not pull a permit (Until I called & complained multiple times)
2. A lineset was included on my quote, but they did not provide one. (My old lineset had a kink)
3. They installed a new unit (indoor AC 2.5T & new condenser, but did not register the warranty. (Cost to register late was $500- unit came with 10yr parts & labor from the manufacturer, but must be registered within 60 days)
4. They took the components for the 2.5 T AC unit out of the housing & installed them in the housing from my old unit (they were not compatible & had they registered the warranty this would have voided the warranty.)
5. They said they replaced a TXV valve, but only worked on the condenser. (I later learned that TXV valve is in the attic, not outside at the condenser, they did not go into the attic that day) I have no idea what if anything they did the day the said they replaced TXV valve.
6. They did not install the drier-filter. (Which came with the unit), new company had to provide & install this.
7. My last contact with them was several months ago when they said they were having a meeting about my job, and would call me by 5pm that same day. So far- crickets...I called them the next day & left one more message begging for a solution, but never got a returned phone call.
I could actually list many other things that went wrong, but I think you get the idea. I had another company come out and they had to re-install everything in the attic & they had to replace the lineset, and they had to work on the condenser to get everything up and running.. I did dispute the CC charge and got 100% of my $$ back from RMC. I did try to work with RMC allowing them to make it right from early April through early July. When I got no returned phone call I started over with a different company who was AWESOME!
Lessons I learned 1. First check with Regional Building to find a contractor. 2. I learned to make sure permits are pulled before giving access to my house for any job, this is accessible through Pikes Peak Regional Building Website.
Steven Schwartz
Company installed a heat pump system that stopped working about three weeks. They did not return numerous phone calls and when I went to their business location discovered they had moved out with no forwarding address.
Bruno Nikodemski
Technician was competent and replaced fan motor per our directions. We had already diagnosed the problem, which was caused by a prior company incompetent and dangerous motor installation, causing short circuiting and sparking of the motor wires, against the motor mounts. Good quality 5-speed motor installed, and technician cleaned the fan-rotor, solving a vibration problem. Now runs smoothly.
sean ohalloran
Great service will definitely use again.
Marybeth Patrick
This company made scheduling super easy, it was about a 3 week wait which was ok as I just needed a yearly inspection. They sent reminder text messages about once a week, which was nice so I didn’t forget. On the day of service the employee called to let me know he was about 10 mins away and arrived on time for the appointment I made. He was extremely friendly, personable and professional. I am confident that he knew what he was doing! The visit took less than an hour. I would definitely recommend this company!
Jessica Dunn
Rocky Mountain Climate is a great company who provides great service. We call them when our air conditioning unit isn’t work or when our furnace goes out. Definitely would recommend the company as a whole.
Marilyn Butler
Steve is the greatest. He has been servicing my furnace and A/C for years and does a great job. He is very knowledgable in his profession.
Ken Hutnick
Steve was great. Super HVAC Tech and truly appreciate his candor and honesty. It’s the right way to do business and keep customers for the long-term. Frankie, inside admin manager, was super as well. I highly recommend Rocky Mountain Climate Heating and Cooling to others seeking HVAC system maintenance, repair, and replacement.
Thomas Bianca
I trust Rocky Mountain Climate to keep my Furnace and AC units running smoothly!
Manfred Steffes
On time, quick and efficient. A Good business.