Massage Envy offers a range of services including massage, skin care, and total body stretch, all aimed at supporting overall wellness and a healthy lifestyle. Many customers appreciate the friendly and helpful front desk staff, noting that they feel welcomed upon entering the location. The therapists, especially Lesley, Veronica, and Laura, receive high praise for their skills, with clients reporting significant improvements in relaxation and relief from tension. One customer had a wonderful 60-minute massage focused on relieving migraine pain, praising the attentive therapist and clean, professional environment. Another mentioned that Miguel helped with a stubborn frozen shoulder, restoring mobility through his skill and understanding of the healing process. Mandi at First and Main in Colorado Springs is also highly appreciated for her intentional approach to massage.
While the quality of services such as facials and skin care products continues to stand out, some customers have experienced issues with account management, especially regarding freezing memberships during military deployments. These customers faced repeated challenges with paperwork and communication, leading to frustration about billing and account status. Despite these administrative issues, the overall experience remains positive due to the excellent therapists and welcoming atmosphere. However, there are concerns about administrative efficiency that some clients feel need attention.
