I came home to a pleasant light fragrance in the air and knew that my humble abode would be sparkling. As I walked from room to room I smiled at the shiny mirrors ( no more errant water spots), dusted furniture, vacuumed carpet and clean floors. I don’t say it often enough however I truly thank all the crew (s)!
TATM (TheAngryTinMan)
Jul 2022
Highly unprofessional.Service: General housekeeping
Andrew Dillon
Apr 2022
Carrie and her team are wonderful! Very professional, trustworthy, and reliable! The cleaning job is always done well and is always consistently! Zero complaints! Definitely reasonably priced! The customer service is top notch- from the office, to the cleaning staff, to the owner. I highly recommend them!
Andrew Dillon
Apr 2022
Carrie and her team are wonderful! Very professional, trustworthy, and reliable! The cleaning job is always done well and is always consistently! Zero complaints! Definitely reasonably priced! The customer service is top notch- from the office, to the cleaning staff, to the owner. I highly recommend them!
Andi S.
Dec 2021
Edit: Jessica just called and accused me of leaving this review because "she's sure I want to damage their business" and "maybe there's a better solution than bashing them online." Let's make one thing clear right now: this isn't about hurting a business. It's about sharing how they've treated me as a first-time (only time) customer. Original Post: I called 11/22 and scheduled a move-out clean for a 2bd/1bth apt on 12/7, and told Kelly I needed it done by noon because I had carpet cleaners coming in at 1pm. She said, "No problem!" It was going to be $140 for 3 people/hour, or for 2 people/1.5hour. She called 12/6 & left a message saying they'd be there between 9am & 10am the next day. Great! Or so I thought. She calls me at 12:30pm on 12/7 to tell me they won't be there until 2pm-4pm because they had to redo a house. I told her that was a problem because carpet cleaners were supposed to be there at 1. She lied and said, "Well, it says here that we had all day to do your place." Okay, but that's not what I told you when I spoke to you 11/22, and you said it wouldn't be a problem to have our place done by noon. I called the carpet guys and they were able to reschedule for the next day (just hours before our final walk through). Not the end of the world, just a major inconvenience. We show up the next day for our walk through, and the place looks like crap. Windows, blinds, window sills, behind sinks, the tub, and corners of walls/ceiling clearly hadn't been touched. I was so embarrassed as we went through with the property manager and she asked, "This was professionally cleaned?" I will say the range, floors, and fridge looked good. I called Kelly back and told her the quality of work was unacceptable, and I think I should get a discount for that and the inconvenience of rescheduling other services because HCCA wasn't on time. She said they don't do refunds and would go back to redo it. I told her that wasn't an option because our keys have been turned in, and her response was basically, "Too bad, so sad" and she started rambling about scheduling and not knowing that her crew was going to be late. So, you didn't know until two and a half hours AFTER they were supposed to be at my place that they weren't going to be on time?? How? You do the schedule and should have called me immediately. She said that's not how they do business (refunds). I said it was a piss poor way of doing business, said I was leaving a review about my experience, and hung up. A little while later I get a call from a guy at HCCA (I thought he said his name was Greg, but I was in the middle of Walmart and couldn't hear him very well, so that may not be right). I explained what happened, and his response was, " Well, they're only human." Okay, but they're also supposed to be PROFESSIONAL cleaners and perhaps if they were trained properly you wouldn't be wasting other clients' time with all these redos. He offered me a $25 refund. I said that was fair, but only because I thought I was being charged $140. I just checked my credit card statement, and they actually charged me TWO HUNDRED FIFTY ONE DOLLARS!!!! FOR WHAT?! $251 for floors, a range, and a fridge? Did it really take 3 people almost 2 hours to do that, or 2 people almost 3 hours?! I'd hate to see the bill if they'd actually taken the time to clean everything properly. Absolutely absurd. I do NOT recommend this company to anyone, especially when there's so many other cleaners in the area that offer professional quality for reasonable rates and won't accuse you of being malicious when you leave an honest review. Pictures are after they "cleaned."
Tasheema Jernigan
Nov 2021
I had a deep clean and a window clean done. The owner did an awesome job on the windows! The cleaning staff did an ok job. I had to tell them to go back and clean things that was supposedly to be a deep scrub. They didn’t vacuum some of the closets. They also spent a lot of time trying to put my refrigerator back together because they couldn’t remember where the drawers went. They didn’t clean the blinds at all. So my wife call the company back to express her concerns and the receptionist was awful! She has poor customer service and she didn’t want to listen. She kept putting us on hold to answer other phone calls. So my wife and I felt like we was being brushed off and I don’t appreciate that at all! She also stated that, to clean the blinds was a extra fee, which that wasn’t explained to us all. Why will I get a deep clean in my home and get my windows clean and not the blinds? At this point, I’m not happy all. She didn’t even try to resolve the issue. I wouldn’t recommend this service to anyone due to lack of communication and poor customer service.Service: Deep clean
Sharon Stratton
Oct 2021
I usually don't give reviews for any businesses, but I have to say that my bathroom shower is cleaner than it's ever been. So clean, I didn't want to take a shower. The cleaners did what I asked them to do. I was very happy with the prompt, professional, friendly service.Service: Standard cleaning
Josh Gasper
Sep 2021
Owners are awesome. They do great reliable house cleaning. Their teams get in and get out leaving you house or apartment looking amazing. If you need a home cleaning service this is the place for you.
Donna Bell
Dec 2020
Brandi and her team do a great job! Always friendly and responsive to a special request. Thanks for all you do!
Donna Bell
Dec 2020
Brandi and her team do a great job! Always friendly and responsive to a special request. Thanks for all you do!
Jerree Holmes
I came home to a pleasant light fragrance in the air and knew that my humble abode would be sparkling. As I walked from room to room I smiled at the shiny mirrors ( no more errant water spots), dusted furniture, vacuumed carpet and clean floors. I don’t say it often enough however I truly thank all the crew (s)!
TATM (TheAngryTinMan)
Highly unprofessional.Service: General housekeeping
Andrew Dillon
Carrie and her team are wonderful! Very professional, trustworthy, and reliable! The cleaning job is always done well and is always consistently! Zero complaints! Definitely reasonably priced! The customer service is top notch- from the office, to the cleaning staff, to the owner. I highly recommend them!
Andrew Dillon
Carrie and her team are wonderful! Very professional, trustworthy, and reliable! The cleaning job is always done well and is always consistently! Zero complaints! Definitely reasonably priced! The customer service is top notch- from the office, to the cleaning staff, to the owner. I highly recommend them!
Andi S.
Edit: Jessica just called and accused me of leaving this review because "she's sure I want to damage their business" and "maybe there's a better solution than bashing them online." Let's make one thing clear right now: this isn't about hurting a business. It's about sharing how they've treated me as a first-time (only time) customer. Original Post: I called 11/22 and scheduled a move-out clean for a 2bd/1bth apt on 12/7, and told Kelly I needed it done by noon because I had carpet cleaners coming in at 1pm. She said, "No problem!" It was going to be $140 for 3 people/hour, or for 2 people/1.5hour. She called 12/6 & left a message saying they'd be there between 9am & 10am the next day. Great! Or so I thought. She calls me at 12:30pm on 12/7 to tell me they won't be there until 2pm-4pm because they had to redo a house. I told her that was a problem because carpet cleaners were supposed to be there at 1. She lied and said, "Well, it says here that we had all day to do your place." Okay, but that's not what I told you when I spoke to you 11/22, and you said it wouldn't be a problem to have our place done by noon. I called the carpet guys and they were able to reschedule for the next day (just hours before our final walk through). Not the end of the world, just a major inconvenience. We show up the next day for our walk through, and the place looks like crap. Windows, blinds, window sills, behind sinks, the tub, and corners of walls/ceiling clearly hadn't been touched. I was so embarrassed as we went through with the property manager and she asked, "This was professionally cleaned?" I will say the range, floors, and fridge looked good. I called Kelly back and told her the quality of work was unacceptable, and I think I should get a discount for that and the inconvenience of rescheduling other services because HCCA wasn't on time. She said they don't do refunds and would go back to redo it. I told her that wasn't an option because our keys have been turned in, and her response was basically, "Too bad, so sad" and she started rambling about scheduling and not knowing that her crew was going to be late. So, you didn't know until two and a half hours AFTER they were supposed to be at my place that they weren't going to be on time?? How? You do the schedule and should have called me immediately. She said that's not how they do business (refunds). I said it was a piss poor way of doing business, said I was leaving a review about my experience, and hung up. A little while later I get a call from a guy at HCCA (I thought he said his name was Greg, but I was in the middle of Walmart and couldn't hear him very well, so that may not be right). I explained what happened, and his response was, " Well, they're only human." Okay, but they're also supposed to be PROFESSIONAL cleaners and perhaps if they were trained properly you wouldn't be wasting other clients' time with all these redos. He offered me a $25 refund. I said that was fair, but only because I thought I was being charged $140. I just checked my credit card statement, and they actually charged me TWO HUNDRED FIFTY ONE DOLLARS!!!! FOR WHAT?! $251 for floors, a range, and a fridge? Did it really take 3 people almost 2 hours to do that, or 2 people almost 3 hours?! I'd hate to see the bill if they'd actually taken the time to clean everything properly. Absolutely absurd. I do NOT recommend this company to anyone, especially when there's so many other cleaners in the area that offer professional quality for reasonable rates and won't accuse you of being malicious when you leave an honest review. Pictures are after they "cleaned."
Tasheema Jernigan
I had a deep clean and a window clean done. The owner did an awesome job on the windows! The cleaning staff did an ok job. I had to tell them to go back and clean things that was supposedly to be a deep scrub. They didn’t vacuum some of the closets. They also spent a lot of time trying to put my refrigerator back together because they couldn’t remember where the drawers went. They didn’t clean the blinds at all. So my wife call the company back to express her concerns and the receptionist was awful! She has poor customer service and she didn’t want to listen. She kept putting us on hold to answer other phone calls. So my wife and I felt like we was being brushed off and I don’t appreciate that at all! She also stated that, to clean the blinds was a extra fee, which that wasn’t explained to us all. Why will I get a deep clean in my home and get my windows clean and not the blinds? At this point, I’m not happy all. She didn’t even try to resolve the issue. I wouldn’t recommend this service to anyone due to lack of communication and poor customer service.Service: Deep clean
Sharon Stratton
I usually don't give reviews for any businesses, but I have to say that my bathroom shower is cleaner than it's ever been. So clean, I didn't want to take a shower. The cleaners did what I asked them to do. I was very happy with the prompt, professional, friendly service.Service: Standard cleaning
Josh Gasper
Owners are awesome. They do great reliable house cleaning. Their teams get in and get out leaving you house or apartment looking amazing. If you need a home cleaning service this is the place for you.
Donna Bell
Brandi and her team do a great job! Always friendly and responsive to a special request. Thanks for all you do!
Donna Bell
Brandi and her team do a great job! Always friendly and responsive to a special request. Thanks for all you do!