About Planet Fitness
Planet Fitness is a fitness center that offers a welcoming environment, friendly staff, and well-maintained equipment. With over 2,400 locations, the gym promises "Big Fitness Energy™" to help members overcome "Low E" - the feeling of having too little pep and not enough steps. Customers appreciate the clean facilities, great ratio of machines, and the availability of massage tables/chairs. The staff is described as attentive, always ready to assist with the Black Card membership perks. While the checkout system for purchases could be improved, overall, Planet Fitness provides a comfortable and enjoyable workout experience for its members. Customers highlight the friendly and hardworking employees, who are always keeping the club clean and ensuring the equipment is in good working condition. The Arapahoe Crossing location is praised for its cleanliness and the availability of equipment. Customers also mention the pleasant experience with the staff, particularly Brandon, who is described as friendly and welcoming.
I had a billing issue with my Planet Fitness membership that wasn’t entirely the gym’s fault, but Isaac and Neil went above and beyond to help me get everything sorted out. They were patient, professional, and took the time to explain everything clearly until the issue was completely resolved.
Great customer service can make all the difference, and they turned what could have been a frustrating experience into a really positive one. I really appreciate their kindness and willingness to help. Thank you, Isaac and Neil!!!
One of the better locations to go to clean friendly staff can get crowded at times
It's a really nice planet fitness everything is new and clean very clean!