I don't like writing a negative review, but others should be alerted to incompetence and overbilling. I breed AKC champion blood line beagles. Warner is one of few vet clinics offering reproductive services. I have also used vet clinics in San Fernando and Norco. Greg G. at Warner Center attempted to extract sperm from my stud. I've observed this procedure at least a half dozen times. Greg's attempt was unsuccessful and, in comparison with the technique of other practitioners, incompetent. Nonetheless, Warner Center continues to attempt collection of a $62 fee for this failed procedure. Be forewarned.
King N.
May 2024
It's Darren B. here, not hiding behind anything Cindy! I never left a review until I had this horrible experience. That tells you something. Worst vet ever!!!!!! If you want to pay a crazy amount of money for poor treatment, go see Dr. jackson and her incompetent staff!!!!!!!!!!!!!!! Worst vet ever!!!! SCHEDULED an appointment and showed up early at 9:30 am for a simple removal of a mass. I was given a pre-op form and my dog was taken in for surgery. I was given absolutely no instructions and then asked to complete a pre-op form that was never retrieved. Three hours later, a tech comes out to the car and said we're ready to take your dog in for surgery. I said you took him in three hours earlier. We waited another hour and we get a call saying there was no scheduled appointment, just a drop off. It's now four hours later and my dog hasn't eaten or had a drink since the night before. There is absolutely no organization in this clinic. We're in the middle of 2024, this vet will not allow the pet owners inside their clinic. I have been to this clinic many times, including a previous surgery. Give me a break, THE PANDEMIC IS OVER!!! If you can't muster the courage to actually have patients come into the clinic, you shouldn't be open. The lack of communication by this clinic is very apparent. This review was directly caused by the lack of communication by this office. Very poor customer service. I think they like not having to deal with the public. They just take your animal and what looks like a high school graduate comes out with your animal and an invoice. There is absolutely, no communication with the vet. All day long this clinic takes walk-in customers. I was told our surgery wasn't completed because there were a lot of walk-in customers. What's the scheduled appointment for? During the FOUR hours waiting, my wife used their restroom in a waiting area that is in a separate building from the clinic. Both times, my wife went in there the doctor was on the computer, far away from the clinic. I personally saw the doctor looking through her flowerbed, like she was going to plant some flowers while I was waiting. Dr. Jackson, why not go in and perform the SCHEDULED surgery, instead of looking at your flowers? This is not the first time this situation has happened to us. Just last week, we waited another 4 hours for an xray and blood test. Everytime we go there it is a hassle waiting and waiting. Everybody is a walk-in. They say you have to schedule surgery. I guess that isn't true! My family has been going to this clinic for decades. My parents are breeders and have been utilizing this facility, even prior to Dr. "Green Thumb" Jackson! Greg, pretty much called me a liar. Great customer service Greg!!! A+++ I never told the girl tech to shove anything up her @ss like Cindy said. She obviously, didn't hear me correctly. Do yourself a favor and see for yourself. If you just sit in the parking lot for a few hours you would have the same opinion as me! Ask their neighbors, they love the disorganization too!!! As said before, I have been to this clinic many times, including a previous surgery. I have never met or been introduced to the doctor. Dr. Jackson must be afraid of people. Give me a break, THE PANDEMIC IS OVER!!! All day long this clinic takes walk-in customers and no pet parents get to go inside. Shame on me for going back!!! I do like Cindy, but this clinic needs lots of help!!! Some of your staff (Greg) needs an attitude adjustment. You should try to instill good customer service values with your employees. How about a big SORRY, instead of calling the customer a liar!!! Darren Bertolino
Shy M.
May 2024
I have brought my dog here for the last 8 years and while they always do get the job done, they are so rude for no reason... I called today and in the nicest way possible (I talk to these people extra nicely because they are always very rude) I asked for her vaccination records. The girl kept cutting me off and then she said "ok I'll send them" and I said thank you and she just hung up on me. I am not sure if they're hiring teenagers who don't have manners yet or what but it's weird energy. No reason to be rude to someone who's asking you something so kindly. The attitude is just strange. Maybe they are angry to be doing their jobs or something. Glad I found somewhere with a much kinder staff! Oh also, you don't get to go inside with your pet or see the vet or even talk to her. Kind of strange!
Gabriela S.
Apr 2024
Dr. Jackson and her staff are ANGELS ON EARTH My 4yr French underwent soft palette surgery for her breathing issues and her RECOVERY WAS AMAZING! Cannot thank Dr Jackson and the staff for delivering such EXCELLENT and CARING service to animals and especially my Bria Thank you for not seeing them as just 'animals' but recognizing they have souls and feelings. Bria's having an amazing recovery !! Bless and thank you guys
Alberto P.
Jan 2024
hello I that they went to this clinic I took my pet, but the staff is not friendly there are things. that they have to check before doing to client's pet without consulting first they have to give more training specially to the people who answer phone or calls so before taking your pets make sure they receive the treatment your pet needs which is why I give 3 stars!!
Marjan D.
Dec 2023
This best pet clinic I've ever seen every body is angelic here the doc is the best very caring and lovely and the staff is so friendly n caring thnx a million for all your kindness and help
John E.
Dec 2023
I will never bring my pets here again. My dog was very sick having seizures the day after Thanksgiving. We knew most places are closed. I called at 11:40 am hoping they were open. Keep in mind my dog has been a patient here for 8 years now. They refused to see him even though the vet was still at the office. I told them this is an emergency and he is a patient of yours. I was going to be there in 5 minutes. My dog was having seizures and it was the scariest thing to witness. I cant believe the negligence and patient abandonment of this clinic. I understand if he wasnt already a patient of theirs. I would have went to the urgent care. I ended up taking him to urgent care and unfortunately we had to put him to sleep the same day because of his seizures. It has been very difficult since we put him down. The receptionist even tried to shame us by saying we should have done something sooner for him to prevent this from happening. I will never bring any pets here and will make sure to never recommend them to anyone. In my opinion they dont care about their patients.
wendy j.
Oct 2023
I Took my Chihuahua TAZ to Warner clinic today and was pleasantly BLESSED. I am a struggling senior citizen with a very small wage ... but my dogs always come first and I taken will care of them always if it is the last thing I do...They looked at my dog and treating him with a couple shots for itching, gave me a scrub for his paw and powder to put on his paw to treat his raw spot on his foot ,then they cut my dogs, nails AND my 2 other puppies nails ABSOLUTLY FREE today.THEY DIDNT CHARGE ME FOR ANYTHING!!! it almost brought tears to my eyes....
Monique S.
Oct 2023
These guys are always so considerate. I have an aggressive pit and they did amazing with him. They even said I could bring him around and say hi to help him get better with people. Then when my frenchie got pregnant, they got us through that. They worked with me on price and were just so very understanding and sympathetic to my worries and concerns. I ADORE THIS VET
Margarita O.
Oct 2023
Excellent pet care thank you warner pet clinic for your care with our Daisy she had 3 beautiful puppies
John D.
I don't like writing a negative review, but others should be alerted to incompetence and overbilling. I breed AKC champion blood line beagles. Warner is one of few vet clinics offering reproductive services. I have also used vet clinics in San Fernando and Norco. Greg G. at Warner Center attempted to extract sperm from my stud. I've observed this procedure at least a half dozen times. Greg's attempt was unsuccessful and, in comparison with the technique of other practitioners, incompetent. Nonetheless, Warner Center continues to attempt collection of a $62 fee for this failed procedure. Be forewarned.
King N.
It's Darren B. here, not hiding behind anything Cindy! I never left a review until I had this horrible experience. That tells you something. Worst vet ever!!!!!! If you want to pay a crazy amount of money for poor treatment, go see Dr. jackson and her incompetent staff!!!!!!!!!!!!!!! Worst vet ever!!!! SCHEDULED an appointment and showed up early at 9:30 am for a simple removal of a mass. I was given a pre-op form and my dog was taken in for surgery. I was given absolutely no instructions and then asked to complete a pre-op form that was never retrieved. Three hours later, a tech comes out to the car and said we're ready to take your dog in for surgery. I said you took him in three hours earlier. We waited another hour and we get a call saying there was no scheduled appointment, just a drop off. It's now four hours later and my dog hasn't eaten or had a drink since the night before. There is absolutely no organization in this clinic. We're in the middle of 2024, this vet will not allow the pet owners inside their clinic. I have been to this clinic many times, including a previous surgery. Give me a break, THE PANDEMIC IS OVER!!! If you can't muster the courage to actually have patients come into the clinic, you shouldn't be open. The lack of communication by this clinic is very apparent. This review was directly caused by the lack of communication by this office. Very poor customer service. I think they like not having to deal with the public. They just take your animal and what looks like a high school graduate comes out with your animal and an invoice. There is absolutely, no communication with the vet. All day long this clinic takes walk-in customers. I was told our surgery wasn't completed because there were a lot of walk-in customers. What's the scheduled appointment for? During the FOUR hours waiting, my wife used their restroom in a waiting area that is in a separate building from the clinic. Both times, my wife went in there the doctor was on the computer, far away from the clinic. I personally saw the doctor looking through her flowerbed, like she was going to plant some flowers while I was waiting. Dr. Jackson, why not go in and perform the SCHEDULED surgery, instead of looking at your flowers? This is not the first time this situation has happened to us. Just last week, we waited another 4 hours for an xray and blood test. Everytime we go there it is a hassle waiting and waiting. Everybody is a walk-in. They say you have to schedule surgery. I guess that isn't true! My family has been going to this clinic for decades. My parents are breeders and have been utilizing this facility, even prior to Dr. "Green Thumb" Jackson! Greg, pretty much called me a liar. Great customer service Greg!!! A+++ I never told the girl tech to shove anything up her @ss like Cindy said. She obviously, didn't hear me correctly. Do yourself a favor and see for yourself. If you just sit in the parking lot for a few hours you would have the same opinion as me! Ask their neighbors, they love the disorganization too!!! As said before, I have been to this clinic many times, including a previous surgery. I have never met or been introduced to the doctor. Dr. Jackson must be afraid of people. Give me a break, THE PANDEMIC IS OVER!!! All day long this clinic takes walk-in customers and no pet parents get to go inside. Shame on me for going back!!! I do like Cindy, but this clinic needs lots of help!!! Some of your staff (Greg) needs an attitude adjustment. You should try to instill good customer service values with your employees. How about a big SORRY, instead of calling the customer a liar!!! Darren Bertolino
Shy M.
I have brought my dog here for the last 8 years and while they always do get the job done, they are so rude for no reason... I called today and in the nicest way possible (I talk to these people extra nicely because they are always very rude) I asked for her vaccination records. The girl kept cutting me off and then she said "ok I'll send them" and I said thank you and she just hung up on me. I am not sure if they're hiring teenagers who don't have manners yet or what but it's weird energy. No reason to be rude to someone who's asking you something so kindly. The attitude is just strange. Maybe they are angry to be doing their jobs or something. Glad I found somewhere with a much kinder staff! Oh also, you don't get to go inside with your pet or see the vet or even talk to her. Kind of strange!
Gabriela S.
Dr. Jackson and her staff are ANGELS ON EARTH My 4yr French underwent soft palette surgery for her breathing issues and her RECOVERY WAS AMAZING! Cannot thank Dr Jackson and the staff for delivering such EXCELLENT and CARING service to animals and especially my Bria Thank you for not seeing them as just 'animals' but recognizing they have souls and feelings. Bria's having an amazing recovery !! Bless and thank you guys
Alberto P.
hello I that they went to this clinic I took my pet, but the staff is not friendly there are things. that they have to check before doing to client's pet without consulting first they have to give more training specially to the people who answer phone or calls so before taking your pets make sure they receive the treatment your pet needs which is why I give 3 stars!!
Marjan D.
This best pet clinic I've ever seen every body is angelic here the doc is the best very caring and lovely and the staff is so friendly n caring thnx a million for all your kindness and help
John E.
I will never bring my pets here again. My dog was very sick having seizures the day after Thanksgiving. We knew most places are closed. I called at 11:40 am hoping they were open. Keep in mind my dog has been a patient here for 8 years now. They refused to see him even though the vet was still at the office. I told them this is an emergency and he is a patient of yours. I was going to be there in 5 minutes. My dog was having seizures and it was the scariest thing to witness. I cant believe the negligence and patient abandonment of this clinic. I understand if he wasnt already a patient of theirs. I would have went to the urgent care. I ended up taking him to urgent care and unfortunately we had to put him to sleep the same day because of his seizures. It has been very difficult since we put him down. The receptionist even tried to shame us by saying we should have done something sooner for him to prevent this from happening. I will never bring any pets here and will make sure to never recommend them to anyone. In my opinion they dont care about their patients.
wendy j.
I Took my Chihuahua TAZ to Warner clinic today and was pleasantly BLESSED. I am a struggling senior citizen with a very small wage ... but my dogs always come first and I taken will care of them always if it is the last thing I do...They looked at my dog and treating him with a couple shots for itching, gave me a scrub for his paw and powder to put on his paw to treat his raw spot on his foot ,then they cut my dogs, nails AND my 2 other puppies nails ABSOLUTLY FREE today.THEY DIDNT CHARGE ME FOR ANYTHING!!! it almost brought tears to my eyes....
Monique S.
These guys are always so considerate. I have an aggressive pit and they did amazing with him. They even said I could bring him around and say hi to help him get better with people. Then when my frenchie got pregnant, they got us through that. They worked with me on price and were just so very understanding and sympathetic to my worries and concerns. I ADORE THIS VET
Margarita O.
Excellent pet care thank you warner pet clinic for your care with our Daisy she had 3 beautiful puppies