River Bend Medical Associates is a healthcare organization that prioritizes a wellness-oriented approach to health, focusing on assisting patients in achieving self-directed objectives such as weight loss, better daily diet, diabetic control, and overall enhanced quality of life. The staff values culturally sensitive and easily accessible healthcare. Patients have generally had positive experiences with the physicians, praising their attentiveness to referrals and concerns. However, some patients have reported difficulties with the phone and reception service, including issues with scheduling appointments and communication. Despite this, many patients have reported great experiences with the doctors and staff, citing their accommodating and helpful nature.
I've been with this doctors office since I was 14, and back then it was worth going to. Now it is not. I have dealt with my diabetes becoming unmanaged again because I can't get a hold of them through their portal, through their phone service, because they've cycled through multiple different call centers. I've read other reviews now saying they sent them referrals to doctors that don't take their insurance, that happened to me too.
I finally was able to get a hold of someone and they let me know that my doctor is no longer with the practice. So I'm guessing that's why I couldn't get my medication refilled and was being ignored in the portal for 6 weeks. They cycle through… read full review
Jun 2026
1.0★☆☆☆☆
This clinic has been extremely unresponsive and unreliable with referrals for my daughter’s serious medical needs. For the past 3–4 months, I have repeatedly requested referrals during appointments, and each time I was told they were sent or would be processed within a week, yet the receiving departments consistently confirm they never receive anything. I have also tried contacting the referral department directly multiple times, but calls go unanswered and no one returns calls. This ongoing failure to process and communicate about basic referrals has caused significant delays in my child’s care, leaving her without the urgent specialist support she needs. The lack… read full review
Jun 2026
1.0★☆☆☆☆
If I could rate this place a 0 I would. I have had to beg and plead to get referrals (they never send them correctly so you have to follow up) and medication refills for basic medications. Same experience for my husband also. When I go in for appointments, the doctors expect me to tell them what I need- umm, this is a physical exam, didn’t you go to med school? Do not go here, spend some time finding a place actually cares.
