Petco Grooming

Oct 2023

DO NOT TAKE YOUR DOG HERE FOR GROOMING.I'm leaving this review because of the horrible experience I had on a Saturday afternoon. I have a 7 month old short haired pup that I brought in for her first bath and haircut. When I got there I waited at the counter for 5 minutes or so, a dog barking so loud and continuously in the back. My dog got antsy hearing all of that commotion. The "pet stylist" came out and asked a few questions, after she found out it was my dog's first visit, she immediately refused to groom her. She suggested bringing out the clippers to put it near her to see how she reacts to the sound. OF COURSE my dog moved away from her. Hello, who is this stranger I've never seen putting some weird sounding machine next to my face?She then suggested referring my dog to a vet to get sedated for grooming because she was too anxious. By this point the pet stylist is making me anxious with all of these outrageous suggestions and trying to teach me about trauma and desensitizing animals. Petco, if you're going to have employees refuse providing services that your customers planned and signed up for WITHOUT EVEN TRYING, you need to add that in your fine print. My dog is not aggressive nor abnormally anxious. Per the stylist, she did great with the nail buffing process which is also a tool that makes noise. So why didn't you even try to do the haircut? She suggested after 3-4 baths with them she can get a haircut. NAH SIS, I'm not trying to be a returning customer. Also, nice try trying to charge me more for the wrong services. Make sure you read your grooming receipts folks.It looked like that dog stylist was working by herself so I'm not sure if she was over it and didn't want to do her job anymore.There's a first time for everything and I'm glad my pup's first time was not with this person from Petco. I found a mom and pop shop for grooming to go to instead where they take the time and are committed to your dog's care and needs.

Jul 2023

The last two times we came here was for a dog grooming. They do a good job. The dog always looks well groomed after a visit. A full grooming takes around 4 hours. But you have to book a month in advance. They don't do drop ins and no same day. This makes it difficult at times when you are unable to know your schedule a month in advance.

Feb 2022

Wish I could give this place 6 stars. Shocked that it only has 3 star average. Easily the best petco I've been to and that's saying something bc I like most Petco stores. Special shout out to which ever manager I spoke with the other day when I had to return a faulty tank that had a crack in it that was hidden under the sticker it came stuck to it. She was really amazing, patient, and kind (even though I didn't have a receipt she found me in the system with this LONG string of numbers that comprised my purchase ID#) and, even though the cashiers are sometimes understaffed during a busy time, they are always so nice and patient with all the customers. But also, their aquatic section is beautiful. It's obvious they care about the fish, the water is crystal clear whenever I go, their aren't a bunch of dead fish in the tanks (cough cough Natomas Petsmart) the aquatic plants in the tanks look so well taken care of it's hard not to buy them all, and they respect your time instead of rambling on or subjecting me to an interview/interrogation about whether I'm worthy of their fish before purchasing (cough cough Natomas petsmart). Obviously it's a good idea to check with customers if they have any questions or make sure they have everything they need to keep the fish happy/healthy and they do that here but in a nice, productive way.