About Prohealth Advanced Imaging
Prohealth Advanced Imaging offers a customer service-driven experience with a friendly and accommodating staff, including receptionists and technicians. The facility provides quick reports, often in under 48 hours. While some have mentioned that the waiting room could use improvements, the staff remains professional, knowledgeable, and helpful, making patients feel calm and at ease. Appointments are managed efficiently, ensuring minimal wait times, even on Sundays. Patients have praised the MRI techs for being professional, kind, and comforting, which has made their experiences more delightful. Although there is room for improvement with soothing music or headphones, the overall service at Prohealth Advanced Imaging is excellent. Many customers express gratitude for the care received and recommend this place for its outstanding service and attention to patient comfort.
I waited 2 months for the report. It never came. The dr office could not get it sent. I went to the imaging location and waited 2 hours to get it and then told it's bad imaging and the test has to be redone. Complete fiasco. Plus. The phone system is terrible. Nobody answers. Nobody ever calls back. Terrible service. My Dr said they'll not ever send patients too pro health after this.
Came here twice now for MRI’s and both times I was helped by Frank. I’m not a typical review writer, but both times Frank impressed me with his kindness, patience, and knowledge. The second MRI I had to get contrast and I don’t handle needles well. Frank was above and beyond accommodating and made it EASY. I really appreciate it.
Bad reviews are true. Came for my appointment only to be told the technician isn’t in and I should have received a call (the way she said it I could tell she was lying). I never got a call and I even spoke to two people the day before and day of my appointment and nobody bothered to tell me about my appointment needing to be cancelled. On top of it, I had to fast for 8 hours so I was starving and had a huge headache for no reason. Don’t come here if you can avoid it! Horrible.