It’s like pulling teeth to get anything done with them or to get an answer from them. They’ll confirm your appt then you’ll come in and they’ll tell you it’s been rescheduled.. there seems to be a lack of organization, communication and staff just seems lost and agitated. I think they need better management.
October 2024
The poor communication skills these people have. Their main focus is new patients. Not existing patients. I’ve sat on the phone getting the run around for hours. I wish Optum would get their shit together.
August 2024
This place is horrible. I have made three appointments in the past 3 months for a basic annual physical, and 3 times they have phoned me the day of to cancel. This office is horribly run, just a miserable experience trying to get any care from Optum West Hills....avoid at all costs if you care about your health or your time
It’s like pulling teeth to get anything done with them or to get an answer from them. They’ll confirm your appt then you’ll come in and they’ll tell you it’s been rescheduled.. there seems to be a lack of organization, communication and staff just seems lost and agitated. I think they need better management.
The poor communication skills these people have. Their main focus is new patients. Not existing patients. I’ve sat on the phone getting the run around for hours. I wish Optum would get their shit together.
This place is horrible. I have made three appointments in the past 3 months for a basic annual physical, and 3 times they have phoned me the day of to cancel. This office is horribly run, just a miserable experience trying to get any care from Optum West Hills....avoid at all costs if you care about your health or your time