About Graybill Medical Group - Melrose Office
Graybill Medical Group - Melrose Office provides a blend of high-quality medical care and a supportive environment for its patients. Many reviews highlight the excellent care from dedicated staff, particularly praising specific physicians for their thoroughness and attentiveness. New patients report positive experiences when scheduling appointments and receiving care, with one reviewer expressing gratitude for the quick assistance during a concerning health issue. However, the office has faced significant challenges with its phone and communication systems due to a recent hack, which has affected their ability to handle calls and emails effectively. Patients have noted the inconvenience of needing to visit in person for assistance, as the call center system does not connect directly to the office staff. Despite these frustrations, many patients remain loyal due to the quality of care they receive and the kindness of the medical team. Overall, while Graybill Medical Group - Melrose Office is recognized for its exceptional medical staff, improvements in their communication system are hoped for to enhance patient experience further.
I would give this place 0 stars if I could. It is impossible to get a straight answer from the front desk and they give you the run around when you call. The doctor and office lied about sending my blood pressure medication prescription to my pharmacy multiple times and I had to confirm with my insurance and pharmacy that they never sent it. They continued with their lie even after I went into their office and showed them documentation of everything. They finally took action to remedy the issue after we threatened them with legal action.
The doctors may be decent here, but Graybill group is absolute trash. I would not be surprised if there is a class action medical...read full review
The online portal service has very limited features. Patients cannot even sent photos or attachment via the portal.
I needed a form signed and they told me on the phone to bring it to the office and wait about 10 minutes for it to be signed by my doctor. Once I arrived, they informed me that I need to come back another day to pick up the form.
I requested for an email address or any other form of communication but they just don't provide any convenient way for the patients to communicate.
I am absolutely stunned and saddened by the terrible reviews. I have followed Dr.Luu through four different healthcare insurance policies to keep her as my primary. She is unparalleled and I’ve had many clinicians in my lifetime across the country and outside of the United States.
I called yesterday at 9 AM and was hoping/praying that I could see anyone in the practice but not feeling very optimistic about that. I have someone in my care who’s about to undergo cancer treatment and surgery and I was concerned by my persistent upper respiratory issue.
Much to my delight and good fortune I was able to be seen by the physician assistant , Rana. She was warm,...read full review