Hercules Forwarding Inc provides exceptional customer service and delivery experiences. Their dispatchers and drivers are knowledgeable, pleasant, and efficient, ensuring seamless deliveries. The company's customer service team, including Savannah, Veronica, and Maribel, goes above and beyond to resolve issues and accommodate customer needs. They are understanding, patient, and helpful, making customers feel at ease. Hercules' drivers, such as Santos, are professional, friendly, and skilled, handling deliveries with care. Overall, Hercules Forwarding Inc is a reliable and customer-centric company that delivers exceptional service.
I deal with many delivery companies in my industry and it's been a long time since I've had such a great experience. Between the dispatcher who called ahead of time, 3 way called the driver to get exact directions (best for everyone), and both her knowledge and pleasant disposition I was thrilled. The driver/delivery, was nice, efficient, and a pleasure to work with. I don't leave many reviews but this was the exception.
FANTASTIC CUSTOMER SERVICE!!!
I wish to commend three wonderful workers at Hercules Freight, Savannah, Veronica, and Maribel. We had ordered two vanities for our bathroom remodeling project. After ordering the vanities from Costco, our contractor informed us that the vanities would not work in our project. We called Costco and explained the situation. Costco customer service said the vanities had already been scheduled for delivery and when the delivery company calls us, we should refuse delivery.
Subsequently, we heard from Hercules Freight and spoke with Savannah, Veronica, and Maribel. We were a bit embarrassed that we ordered the wrong vanities and had to cancel… read full review
Santos helped us with a deliver a vanity to our difficult to access home. He was professional, friendly, and handled our vanity with ease. He is by far the best delivery man we have ever had even though the truck was a little large for our narrow street. I would recommend Hercules because of my experience with Santos.
2720 East 26th Street, Vernon, CA 90058
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