UCLA Health MPTF Santa Clarita Primary Care

Jul 2023

Within the last year it is impossible to get an appointment at the Santa Clarita Office in less than a month away. I've had a sinus infection for over 2 weeks and the first appointment available is the end of August. I have heard they have opened up the office to any UCLA participant. In the past to utilize the office you had to be part of the entertainment business. If UCLA is going to continue this practice they need top hire more staff and get a larger office facility. It's very discouraging that after working for the studios for decades and now at 72 years old my health is not being attended to as it was prior to this past year. They suggested I go to Urgent Care. Thanks Motion Picture Health.

Oct 2022

[This review is for the new location, still in the H.Mayo complex. Yelp will not allow me to include the address in my review.] Sort reviews "newest first" and learn the whole story. The recent reviews are terrible, and the older ones show 5 stars. I'm submitting feedback here because UCLA has ignored my comments to them, which they solicited. (I better not get a "business manager" asking me to fill out a form, now that I've posted to Yelp.)I have been a patient at Motion Picture healthcare plan in Santa Clarita since I moved here several years ago. My doctors are Dr Kim and Dr Hasbun, and they are *excellent.* The practice transferred to UCLA. I didn't know what to expect, but I was optimistic. I received good care at UCLA Reagan hospital in Westwood.Well, I'm learning a lot about the new regime. I've made over a dozen visits since the buyout.I have always had good exchanges with front office staff. I expect to check in and pay my copay. This staff is busy and working in cramped space. They have the most stressful jobs in the practice, IMO. They are met with constant flow of patients, many of whom are anxious and reactive, due to health concerns.The new offices: radically downsized--during the height Covid deaths in the US. And the patient population has expanded, it's not just MPTF patients anymore. So these smaller offices are far too small to accommodate patients and personnel. The doctor, my husband and I were seriously cramped in the tiny exam room today. It is too small for 2 people, and we were 3.The phlebotomy room, where I also received a flu shot, is ridiculously small. Patients had to queue in the crowded hallway as they waited for blood draws. It's so tight in there, that when I turned in my chair, I elbowed some supplies and sent a needle flying off the nurse's little shelf. I can guess how often that happens every day. The nurse needs some space to work, not a tiny tray jammed between our chairs. There is such a quantity of equipment and supplies in that little room that it's stored vertically, near the ceiling. Care is conducted, essentially, in a utility closet. This situation is unprofessional and disturbing. When people work in crowded conditions they get stressed. When they are stressed, mistakes are made. And when mistakes are made in healthcare, the consequences can be dire. You don't need a patient to tell you this. Yet, it's how UCLA is doing business.There are personnel working in every nook and corner of the offices, including corridors never intended for desks. Teensy workstations are jammed tightly next to each other, patients brushing past workers' backs, patients blocking traffic, waiting in narrow halls for next steps during their visit, squeezing past workers to leave urine samples in a bathroom mere inches from workstations. (Better not require privacy...) I wonder if fire regulations are violated in this practice?This place feels dangerous, stuffing patients and healthcare workers into inadequate space. All while exhorting us to wear masks and be safe. Please. UCLA clearly doesn't care about the welfare of their own employees, nor their patients. 7-Eleven does a better job with physical distancing. I can't imagine how "UCLA Health" could show more contempt for patient and employee health and comfort, or treat their employees with less respect and professionalism.I don't feel confident in this practice anymore. The old offices were fine. Not luxurious, but there was enough room to swing. What I experience now provides a clear window into the values at UCLA: profit over professionalism, profit over patients."When people tell you who they are, believe them." I believe you, UCLA.

Dec 2019

Staff was good, but the doc I saw was mean, and really didn’t want to listen to me. Felt like she got mad that I’d even suggest what maybe ailment. No Help today. Nurse rocked and was friendly.