Roxanne Duffield - State Farm Insurance Agent is a trusted provider that helps clients manage the risks of everyday life. The team focuses on clients' changing needs to ensure their insurance coverage remains relevant, while providing remarkable service and claims support. They aim to be an advocate and friend in the business, both today and in the future. Clients praise the office's efficiency, responsiveness, and ability to find solutions, with one reviewer highlighting the "great service" and recommending the local business for all insurance needs. The staff has been praised for their excellent follow-up and communication over nearly 30 years, always making sure clients are properly covered and providing professional, friendly assistance. While handling requests efficiently is appreciated, some clients find dealing with the claims team for updates less convenient, as office staff cannot assist with claims updates. The agency also offers personalized support, such as explaining options clearly and ensuring follow-up, which helps clients feel confident and well-served.
My wife and I have done business Roxanne (and staff) since 1997 when we moved west from Vermont. Over the nearly thirty years, they have always taken excellent care of us. We have only submitted two or three claims but the process has always been easy and the amount paid to us has been very fair.
Today I had the pleasure of doing business with Michelle. She was so helpful, friendly and knowledgeable. I had a few things to catch up on and within a few clicks of the keyboard she had them all paid and up-to-date for me.Thank you for taking great care of us. We appreciate you!
I’ve had a great experience working with Roxanne. She has helped me manage my auto insurance through multiple moves, from California to Nevada and back to California, and also assisted with my renters insurance. She has been knowledgeable, efficient, and always quick to help whenever something needed to be updated. Having an agent who can handle changes smoothly makes a huge difference, and Roxanne has done exactly that. I’d absolutely recommend her to anyone looking for excellent service.
10775 Pioneer Trail Ste 211C, Truckee, CA 96161
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