Torrance Memorial IPA

May 2023

Carmen! This review is for HER. She is always there for me when I call in totally fed-up with our healthcare system and how things are handled. I am often frustrated, upset, and annoyed by the time I reach her, having already exhausted all other avenues to get things done or questions answered. She has always gone out of her way for me, keeps her word when she says she will follow through, and always has a good attitude even when I don't. I always feel relief when she is at the office, especially when she is the one who answers the phone. I don't want to add any more work to her plate but if you need answers or assistance, she is the one to ask for. Thank you Carmen for always being there for me, even when I come in hot!

Nov 2022

I have been with Torrance Memorial IPA for many years. I've had two surgeries which required overnight hospital stays, I've been to the emergency room, and have had many, many procedures, such as MRIs. During my time with them every doctor, nurse, radiologist, etc. has been extremely friendly and respectful. All my requests for medical approvals were fast and the small issues I've had were handled quickly by member services. I'm now moving away and hate that I must leave Torrance Memorial IPA. They are all outstanding.

Sep 2022

I've been with Torrance Memorial IPA for years and have rarely had problems. I trained customer skills in the service industry for over 20 years and expect the same from my health care providers. I say they are top notch. You can look at my reviews and see I rated one star for a doctor who is with them who shouldn't be allowed to practice medicine, much less be with their group. But I don't expect them to be perfect and after that experience it was easy to change doctors and find one I love. From an administrative standpoint, my pre-authorizations have been approved fast and I've never had issues. In additon, my experiences with the staff at the hospital, from radiology to when I've had overnight stays have all been positive. The only complaint I have is I don't understand why when I see doctors within the group, I must fill out the same forms over and over again. It seems it would be easier on them, and me, if that wasn't necessary.The reason I logged in is because I'm moving and just got off the phone with my insurance. I hate I'll be leaving Torrance Memorial IPA and wanted to put in a good word before I do.