Reviews for Compex Legal Services, Inc.
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From Compex Legal Services, Inc.
Hours
Monday: 7AM - 6PM
Tuesday: 7AM - 6PM
Wednesday: 7AM - 6PM
Thursday: 7AM - 6PM
Friday: 7AM - 6PM
Saturday: ClosedSunday: Closed
Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and save time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. Founded in 1972, Compex leads the industry in years of experience, technology, and client service. Compex obtains records in all 50 states. Our leadership in geographic reach and technological innovation make Compex well-known for improving efficiency, simplifying processes, and delighting our customers.
Google: 3/5
Their customer service is the worst. Records were not provided and when I called to find out how to receive them, they did not have any information except to call a separate number, that no one ever answers. You can't get anywhere and when you question why, they just hang up on you like it isn't their problem...
This company is absolutely ridiculous! I work in a medical office and their “records department” have no clue what they are doing. I’m not sure how many times they have to request something be sent to them before they figure out where to find it. I have sent the same thing to 4 different fax numbers and 2 emails and they are still saying it’s our fault it hasn’t been received, 3 months later.Do yourself and your company a favor and STAY AWAY if you don’t want the headache.
It was my first time "working" with this company. Unfortunately every time they called, I couldn't understand a word they said on my voice mail. Everytime I called back I got no answer and left a message on their general voice mail, no response back. They obviously don't relay messages but, without knowing what information they needed, I couldn't leave a proper message to what was being requested of me. I will say, at first I thought it was a scam call. Not a good first impression. I finally contacted my client's case manager and got it all sorted out. Your employees need to speak slowly and clearly. Heavy accents are expected but the quick slur of their speech makes...read full review