Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up. I am now receiving a 90 day past due notice that is now threatening collection agency involvement and credit bureau reporting, from their own inability... read full review
January 2024
Disappointed at every level. Alarm will not shut off. The unit is defective. Ongoing issue not resolved. Service tech canceled at the end of the 4 hour window. This is not the first time I have had a last minute cancelation. Patrol service is a gimmick. The camera's installed by ADT proved they had not come even one time in over 2 months, although I had been paying for 3 times daily drive by surveillance. The 2 stars is because their customer service department located in another State is well trained in de-escalating situations, which makes me realize this must be common place.
December 2023
Disappointed at every level. Alarm will not shut off. The unit is defective. Ongoing issue not resolved. Service tech canceled at the end of the 4 hour window. This is not the first time I have had a last minute cancelation.Patrol service is a gimmick. The camera's installed by ADT proved they had not come even one time in over 2 months, although I had been paying for 3 times daily drive by surveillance.The 2 stars is because their customer service department located in another State is well trained in de-escalating situations, which makes me realize this must be common place.
Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up. I am now receiving a 90 day past due notice that is now threatening collection agency involvement and credit bureau reporting, from their own inability... read full review
Disappointed at every level. Alarm will not shut off. The unit is defective. Ongoing issue not resolved. Service tech canceled at the end of the 4 hour window. This is not the first time I have had a last minute cancelation.
Patrol service is a gimmick. The camera's installed by ADT proved they had not come even one time in over 2 months, although I had been paying for 3 times daily drive by surveillance.
The 2 stars is because their customer service department located in another State is well trained in de-escalating situations, which makes me realize this must be common place.
Disappointed at every level. Alarm will not shut off. The unit is defective. Ongoing issue not resolved. Service tech canceled at the end of the 4 hour window. This is not the first time I have had a last minute cancelation.Patrol service is a gimmick. The camera's installed by ADT proved they had not come even one time in over 2 months, although I had been paying for 3 times daily drive by surveillance.The 2 stars is because their customer service department located in another State is well trained in de-escalating situations, which makes me realize this must be common place.