ADT Security Services

May 2025

We decided to hire ADT after our home was burglarized, hoping to regain a sense of safety and security. Unfortunately, our experience with ADT has been a constant source of frustration, anxiety, and disappointment. From the start, their service failed us in multiple ways.

Technician appointments were frequently missed or rescheduled without our consent, causing us to take time off work repeatedly. The alarm system and sensors regularly malfunctioned, triggering false alarms—including one that involved the police—causing unnecessary stress and disruption. The ADT app and website showed conflicting information, making it difficult to know if our home was actually...read full review

Jan 2025

Without question the worst of the worst for service and care. Things maybe fine while your system is up and running but if you actually need to call good luck. Several calls later and several hours on the phone being transferred from person to person most of which do not speak fluent English. A full fail in service and customer care.

Dec 2024

Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up. I am now receiving a 90 day past due notice that is now threatening collection agency involvement and credit bureau reporting, from their own inability...read full review