Top Nails Spa & Waxing is a welcoming and clean establishment that offers a variety of services, including gel manicures and pedicures. Customers often praise the skilled nail artists who create beautiful and detailed nail designs, with many highlighting specific talents of individual manicurists like Emily and Brandon. The owner, Steve, is known for his deep care about the customer experience, making it the go-to nail salon in the area.
The spa emphasizes customer satisfaction, with a manager dedicated to resolving any issues promptly and courteously. Clients appreciate the friendly atmosphere and the attention to detail provided by the staff. The salon is large, providing plenty of room and many employees, which allows for quick service even without an appointment. Customers have noted the best color selection they have ever seen, with exciting options available. Services like cuticle care and hot towel wraps add to the exceptional experience. Top Nails Spa & Waxing is highly recommended for those seeking a pleasant and professional experience, especially for those looking for the best nail art and service.
The work is high quality. They always are able to take customers without an appointment. I’m not going back though.
The manicurists seem soooo miserable that it just feels icky. Like maybe it’s a bad place to work. I know they must not make much and it’s hard work and long hours, so I am sure they have lots of valid reasons to be grumpy. But more than once it’s been a bad experience. I’m out.
Top Nails has been my go-to since 2014. I used to get acrylics, then changed to Biogel about 2 years ago. They have a MASSIVE selection of polish colors (both gel and regular), some of their technicians are very talented with special designs or requests. It is not the most relaxing nail salon--it's busy!-- but if you go early when they first open or at the beginning of the week it seems to be a little less chaotic. Steve runs the ship, and he's great and really wants to make sure you're happy with what you get, which I appreciate. I wish they were a little more upfront about their prices. I brought a friend with me one time and she said nail salons she goes to gives customers… read full review
This review is for Hai. Another worker gave me a pedicure which came out like a clear polish, much lighter than expected. I was hesitant to go back in after walking outside and noting the difference from my fingernail color but the manager was very accommodating and found the perfect match. Kai was the pedicurist that helped me out. He was very understanding and did a great job. He also refused a tip lol so I wanted to plug him here for his excellent customer service! 😊
2338 East Thousand Oaks Boulevard, Thousand Oaks, CA 91362
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
