About Vons Floral
Vons Floral is noted for its kind and attentive staff who go above and beyond for customers, making special occasions more memorable. The store associates are consistently described as very helpful, whether assisting customers to find items or providing gracious escort through the aisles. Specific departments receive praise: the Floral department creates beautiful bouquets, the produce always looks good and fresh, and the meat department offers helpful service for deals and specialty cuts. The deli, bakery, and seafood counter offer a wonderful selection, though the deli can sometimes have a wait. The store itself is clean and pleasantly staffed with pleasant cashiers, and while it can be small, the selection is pretty good. Customer service extends to handling issues promptly and generously, with instances of going above and beyond to resolve delivery problems. Overall, the business is recognized for helpful employees and reliable service across its departments.
I used the Vons app today for a one hour delivery time frame via the Carlsbad, CA store. After the third-party member picked up the order and did not deliver for almost three hours, I requested a refund for the melted ice cream which I received promptly. I certainly did not expect to see this a couple of hours later: a refund for the entire purchase...thank you Vons for going above and beyond with your customer service!