About Optical Connection
Optical Connection is a full-service boutique specializing in luxury eyewear, sunwear, and accessories. The business aims to exceed clients' expectations by offering unique collections from around the world and staying at the forefront of optical technology. Since its opening in 2002, the owner has been passionate about finding elite styles for clients and striving to go above and beyond to find the perfect frame for each individual. Customers praise the staff's professionalism, knowledge, and helpfulness, as well as the quick turnaround for prescription glasses. The staff, especially Zach, are known for their friendly, knowledgeable service, making clients feel valued and well taken care of. The shop is beautifully curated, creating a warm and welcoming atmosphere. For eye exams, there is an adjacent optometry office that accepts VSP & EyeMed insurance plans, adding convenience for customers in need of eye care. Overall, Optical Connection is highly recommended for its top-notch service, quality, and genuine kindness.
A screw came out of a pair of YSL sunglasses I own. No shop near me (Upstate NY) would even attempt to repair them citing the designer screws as the reason. Guys here at Optical Connection fixed the glasses for free while I was visiting on vacation. Thank You! You guys are the best!
Beyond the Extra Mile
I’ve had many experiences with eye care professionals before, but this one truly stood out. When I couldn’t make it to the office, my optician went above and beyond — driving 30 minutes from their storefront, after hours, to personally deliver my glasses close to my home.
That kind of dedication is rare. In an era where customer service often feels transactional, this was a powerful reminder that some people still genuinely care. Professional, warm, and completely committed to making sure I was taken care of.
If you want an optician who treats you like a person, not just a patient — look no further. Couldn’t...read full review
Exceptional customer service. Thank you Jose, the wizard in the lab, for restoring an old pair of Gucci sunglasses, to good as new. Many thanks. I look forward to my next pair of glasses from Optical Connection.