This place is amazing!!! I always get the best care and service. Everyone is great, but Andrea is the best (sorry, I’m loyal.) And the virgin bundle and the membership are great deals. I’d give them 6 stars if I coule.
January 2026
Update January 2026: After escalating my concerns to corporate, I’m pleased to say they handled the situation professionally and made things right. They issued a refund for my missed facial appointment and also provided a product gift certificate as a gesture of goodwill, which I greatly appreciate. While the initial experience with the Studio City location’s manager was disappointing when my appointment was cancelled last minute, corporate stepped in and resolved the issue promptly and fairly. I appreciate that they listened and valued me as a customer.
Updating my 5-star review due to poor and disappointing customer service.... read full review
January 2026
I had an amazing facial and couldn’t be happier with the results. Dia made me feel so comfortable and cared for the entire time! She also explained everything she was doing and personalized the treatment perfectly to my needs. 10/10 experience, will never go to anyone else. Dia is that girl!
This place is amazing!!! I always get the best care and service. Everyone is great, but Andrea is the best (sorry, I’m loyal.) And the virgin bundle and the membership are great deals. I’d give them 6 stars if I coule.
Update January 2026:
After escalating my concerns to corporate, I’m pleased to say they handled the situation professionally and made things right. They issued a refund for my missed facial appointment and also provided a product gift certificate as a gesture of goodwill, which I greatly appreciate.
While the initial experience with the Studio City location’s manager was disappointing when my appointment was cancelled last minute, corporate stepped in and resolved the issue promptly and fairly. I appreciate that they listened and valued me as a customer.
Updating my 5-star review due to poor and disappointing customer service.... read full review
I had an amazing facial and couldn’t be happier with the results. Dia made me feel so comfortable and cared for the entire time! She also explained everything she was doing and personalized the treatment perfectly to my needs. 10/10 experience, will never go to anyone else. Dia is that girl!