Valley Optometry

Dec 2023

My husband has been a patient at this office for over 10 years and I had never really had an eye appointment before but I knew it was time so I made my first eye appointment here earlier this year. I had come with him many times before and he really likes the doctor here. The doctor was lovely. Very friendly and efficient. I only spent a few minutes with him and now I know why my husband will never stop coming here. That being said, if you read through the reviews, you will find that many people really like the doctor here and their negative reviews are almost exclusively about his staff. I also did not care for the staff that helped me, for a number of reasons. There was a very long wait time and it was extended twice by staff having aggressive discussions and being dismissive of other people in the waiting area. Also, I was brought back twice before seeing the doctor. Once for a quick exam where I looked into a machine and the staff was not helpful at all. I have never had an exam before and instead of explaining the machine or what was happening, she seemed annoyed. She also did not tell me that air was about to be blown into my eyeball and I really would have appreciated a heads up on that one. A different staff member brought me back again after I was returned to the waiting room and then told me to pick out glasses from a wall. I explained that I didn't think I needed glasses. She told me to just go ahead and pick a pair now. I explained that if the doctor said I needed glasses I would be happy to pick some and she again told me I needed to pick something now while she had time. I was really confused by this and asked to get my husband, who was in the waiting room to help me chose to which she replied that no one else was allowed to be back there. ---I have been back there MULTIPLE times to help my husband choose his glasses--- but she insisted I choose and I could not bring my husband back and seemed very impatient while I tried a few on. It seems like common sense that someone who needs glasses...someone who has difficulty seeing...might want help from a trusted person to choose something they are going to wear on their face everyday. Anyway, I don't know if she was lying or lazy or they changed their policy but regardless, most of the staff I interacted with was fairly unpleasant. If I were doing an overall rating where I included all my interactions with his staff, this review would probably be closer to 2 stars, but I feel that is unfair considering that the doctor himself should be rated much higher than that. I would like to continue coming here as the doctor is great but I really hope that in the future he takes more time to evaluate his staff and makes an effort to have them work on their customer service.

Dec 2023

The worst experience I have ever had with an eyeglass company no matter who you talk to everyone has a different reason of why the last person you talked to was a liar took 11 weeks to receive one pair of glasses that had come into the office after 6 weeks took the office 5 weeks to process the glasses so that I could pick them up then I had to make an appointment in order to pick glasses up

Jul 2023

Very unprofessional staff at front desk and people who answer the phones…. The doctor is very pleasant I just don’t understand why he keeps the girls at the front desk apart of his brand… I do not recommend this place there are many other high class eye professionals who will provide better service… please don’t waste your time you will be very disappointed with the front desk staff if you don’t seek someone else….