About Five Star Nails
Five Star Nails is a local nail salon that offers a range of services, including manicures, pedicures, and acrylic nail treatments. While the quality of the nail work is generally good, the customer service experience can be hit or miss. Some customers have reported positive experiences, with skilled and efficient nail technicians who provide thoughtful touches like applying two coats of polish to prevent chipping. The salon also offers affordable pricing, with pedicures starting at $20 and gel manicures at $25. One customer was particularly impressed with their manicurist, Lina, who was professional and knowledgeable. However, other customers have had a less than satisfactory experience. One reviewer recounted an incident where the nail technicians and other employees were heard making disparaging comments about the customer and her cousin in Vietnamese, which they understood. The technicians also seemed to pressure the customer's cousin into getting a different nail design than she had originally requested. Additionally, the salon's physical condition has been described as needing renovation, with issues like flies near the open door. While the cleanliness and maintenance of the facility were not major concerns, the ambiance could use some improvement. Overall, Five Star Nails seems to provide a mixed bag of experiences. Customers can expect generally good quality nail work, but the level of customer service and attention to detail may vary. Those looking for an affordable and efficient nail salon may find Five Star Nails a suitable option, but others may prefer a more consistently positive experience.
Customer service was horrible! I took my cousin to get her nails done for her birthday today and it was her first time in a nail salon. I got an acrylic + gel color set which was $45 while my cousin got a gel coat + color for $35. The quality of the nails were good, although my nail tech did a sub par job. She was quick and efficient, but if you look at the pics, they're uneven and aren't as almond as I wanted. As for my cousin, I believe her nails were done way better since she got the owner/manager to do her nails. However, the whole time, our nail techs and the other employees were talking sh*t about us in Vietnamese. I, myself, am Vietnamese and understood everything they said. I didn't let them know we were Vietnamese to see how they truly were. Amongst their taunts at us were, "This girl is so picky, just choose a damn color. It's been 15 minutes and I didn't get any work done." Excuse me, but my cousin just wanted to be precise on what she wanted. Plus, there was only one other customer in the store but that customer was getting a pedicure so there was no rush. The manager also mocked my cousin's nail choices and pressured her into getting different nails than she previously told me she wanted. They also talked sh*t about how my cousin's and my hands were so dry looking and cracking and how we should put on more lotion or something because it looks ugly and scary but we just have eczema. They also joked with each other saying how we probably weren't even going to tip them. My parents were nail techs so I always tip, but I was low on cash so I could only tip so much. And they made fun of me in Vietnamese again about how poor I was and they started pitying me because I was digging around my wallet and purse for change. I would have tipped them more but they were so rude to me and my cousin. Last time going here! I chose this place because a friend recommended it to me, but I regret! Horrible vibe! At least my nail tech gave me a $5 dollar discount because I overheard her saying in Viet that she pitied my hands for being so dry...
At first they shaped my eyebrows fine and full but one of the ladies has made my eyebrows way too thin. First time it happened I decided to give them the benefit of the doubt. Now that I went today it happened again. I even specified I didn’t want them thin. They did not listen and made thin AGAIN. Really unsatisfied.
My wife was in need of a manicure and pedicure and this place did not disappoint. Her manicurist, Lina, was very professional and knowledgeable about manicures and pedicures. She was very good at her craft, and moved very quickly. She would apply two coats of nail polish each of my wife's nails which was different from other places we've gone to. This helps to reinforce the nail polish and prevent chipping which I thought, was very considerate and thoughtful. Her manicurist even put on some flower decals on her nails as a welcome gift being a new customer. The work here is top-notch and I would highly recommend any one wanting the best type of manicure experience.