About El Dorado Septic Service, Inc
El Dorado Septic Service, Inc. is a reputable and reliable company that provides top-notch customer service. Their technicians are prompt, honest, and professional, with a strong emphasis on resolving issues efficiently and effectively. Whether it's a routine maintenance visit or an emergency situation, El Dorado's team is dedicated to getting the job done right. They take the time to understand the customer's needs and concerns, and go above and beyond to ensure satisfaction. In one instance, a technician arrived with a new pump and motor, but instead of replacing it, discovered the problem was a simple relay and float switch issue, saving the customer a significant amount of money. Another customer was impressed with the company's prompt response to an emergency situation, with the owner even calling to check in after the job was completed. Overall, El Dorado Septic Service, Inc. is a trusted and customer-centric business that prioritizes quality and excellence.
I had a situation where a septic tank float was not activating the pump and therefore I had to manually turn on the pump. Called El Dorado and luckily they had an opening the same day. Two technicians, Adrian and Noah, quickly assessed the problem and had the right materials to replace the lower float. Very happy with the results. A job well done.
I had to have an old system replaced- tank and leach field. The folks at El Dorado, from office to crew, were professional and efficient. The guys doing the excavating and installation were cordial and informative. They did not mind my many questions. Spencer is the most proficient backhoe operator that I have ever seen.
There were extra touches that I appreciated. The septic tank was located in my fenced yard. Spencer and Adrian made sure to rig the fence back up every afternoon so that my dogs could go out in the yard again. Spencer also rerouted a water line to my horse troughs so that it did not run through the leach field.
This company is excellent and honest. I was expecting to have my septic pump replaced for around 2100 dollars. Their technician arrived with a new pump and motor but found the problem was only a relay and float switch, and my pump and motor were working, saving me about 1700 dollars. Their response was prompt and they arrived when they said they would.