About Ulta Beauty
Ulta Beauty is a popular US beauty retailer offering a wide range of products from cosmetics, fragrances, body, skin, and hair care to over 500 brands. Exclusive brands such as Kylie Cosmetics, Olaplex, and Colourpop are also available. The store's Conscious Beauty section caters to customers looking for vegan, clean ingredient, cruelty-free, sustainable packaging, and community-impact products. The Ulta Beauty Salon provides hair, skin, makeup, brow services, and ear piercing. Customers have praised the skill and care provided by stylists, particularly Morgan and Lana, who pay great attention to detail. Customers have expressed satisfaction with the makeup services, especially the application of beautiful glam lashes, leaving them feeling like a million dollars. Despite the store's strengths, some customers have expressed frustration with inventory levels, particularly in the hair department. While the store aims to be a one-stop-shop, low stock of specific items may require customers to visit other stores or order online. Recently, there were observations of employees being less engaged during slower times, leading to longer wait times at the register. Ulta Beauty's stores are described as clean and well-maintained, leaving a positive impression. The staff is reportedly friendly and eager to help, as demonstrated by Esmeralda, who took the time to assist a customer in finding the perfect concealer.
Esmeralda helped me find a concealer today. She took the time to listen to my concerns and then spent time with me to find the perfect tint for my skin. I couldn’t be happier. Thank you Esmeralda, you were so helpful and kind. You could teach others what real Customer Service is all about!!
Love having an ulta in Simi valley. I come for all things beauty and more 😍 Lana in the salon in the back sometimes does my make up for special occasions. She pays attention to detail and to what I like. She applies beautiful glam lashes for me and I leave feeling like $1 million.
My wife and I stopped by this Ulta store because we were shopping at the other shops. She wanted to see if they had her shampoo here. When we walked inside, they were not busy at all for July 4th. The employees where standing around on their phones since there was no customers. The moment we walked in, other customers started to come in as well. My wife found her shampoo with the help of an employee. When it was time to pay, it did take a while since there was only 1 cashier and she was stuck helping a customer trying to return something. It wasn't until like 5 minutes later that she asked for someone else to come up and they were able to help us.