NexGen HVAC & Plumbing

NexGen HVAC & Plumbing is a business that provides excellent service in heating, ventilation, air conditioning, and plumbing. Their staff, including David D. and Eduardo, are knowledgeable, professional, and punctual. They take the time to explain procedures and answer any questions customers may have. During HVAC system maintenance, David D. arrived at the scheduled time, explained the process, and answered all questions. Upon completion, he went over his findings and recommendations. Recently, Eduardo also provided great service while checking an AC system. He was professional, thorough, and friendly, leading to a positive experience for the customer who appreciated his detailed inspection and explanations. Will, the plumber, was prompt and worked efficiently while keeping the work area clean. He was knowledgeable and professional in his service of drain cleaning. Abel Luevano, another technician, quickly resolved a clogged toilet issue. He quoted a price, removed the toilet to clear the clog, and suggested replacing the angle stop valve, all within an hour. This work was done fast and clean, showcasing the difference between professionals and less experienced workers. Felipe and Jesse, senior and trainee technicians, respectively, were dispatched to fix a recurring leak in an A/C unit that NexGen installed 4 years ago. Felipe assessed the situation by going into the attic and identified the issue. He and Jesse spent a significant amount of time sealing the unit and securing it to the platform, ensuring that it was 100% sealed. They also performed a summer maintenance check on the unit. Overall, NexGen HVAC & Plumbing's staff are trustworthy, professional, and dedicated to providing high-quality service. They take the time to thoroughly assess situations, explain procedures, and ensure that their work is of the highest standard. While some customers have had mixed experiences, the company's commitment to addressing concerns and improving service remains evident. Customers have noted the helpfulness of staff members like Crystal and Samantha, who provide valuable information and support, enhancing the overall experience at NexGen.