KC Home Services Plumbing, Heating & AC Repair

KC Home Services Plumbing, Heating & AC Repair offers comprehensive solutions for plumbing and HVAC issues of every size and complexity. The team is highly trained and available 24/7 for emergencies. They approach every job with caution and respect for your home, from start to finish. Customers have shared positive experiences, highlighting the company's ability to fix problems efficiently and affordably. One customer was impressed when KC Home Services fixed an issue with a new shower install at no charge, even providing helpful home tips. This customer expressed a strong commitment to using KC Home Services indefinitely. The company is known for its excellent customer service, with staff who are personable, knowledgeable, and patient. They ensure customers understand the problems and available alternatives. Scheduling is efficient, with staff working hard to accommodate customer needs. KC Home Services excels in handling complex situations, including working seamlessly with homeowners and contractors. In one instance, they provided a second opinion, speaking at length with a contractor about a previous quote and concerns. They were able to dispatch both plumbing and heating departments the next day. In plumbing, they addressed issues such as broken pressure gauges causing inconsistent water pressure and leaks. They also fixed leaks from the water main and corrected a concerning issue with a water shut-off valve location that was not up to code. By flushing a water heater, they confirmed it did not need replacement, saving a customer thousands of dollars. They stayed late to ensure all faucets were flushed and the system was running correctly. For heating and AC, they conduct full assessments of current systems and ductwork, including attic and crawl space inspections. They have provided recommendations for more powerful systems when needed, identifying issues like undersized units and missing vents. They offer different recommendations for systems, providing better products at a cheaper cost. Installation teams are described as kind, respectful, efficient, and communicative, keeping customers updated on progress. In hot weather, they have installed temporary units to ensure comfort during installations. Overall, KC Home Services is praised for being above and beyond great in every aspect. They are seen as a company that truly cares about the customer's interest, leading to strong recommendations and future business.