Santa Paula

Jun 2024

This is the first time I ever used this dry cleaner. I dropped off 2 pair of dress pants & 1 dress jacket. When I went to pickup my clothes they could only find one pair of my dress pants & the jacket. He said I would have to come back later to see if they could find the other pair of my $50 dress pants.

Dec 2023

I took my Oregon Ducks jersey into this establishment on 11/28 and discuss with an old guy (assuming the owner) on what needed to be cleaned. I also mention I needed to get done by Thursday evening. The old man said no problem and he would have it ready by 11/30 by 4pm. As I went around 3:20pm to get a status update, the same man mention it wouldn't be done until Friday. As I discussed with him on my request to have it done on Thursday, he went to the back to check it and told be to be back in 5 Minutes! I came back in 5 minutes to what you review in the pictures. A ruin jersey due to a horrible cleaning job and possibly a rushed job. I then had a lengthy and frustrating conversation with the man and explain he F**k'd up my jersey. He proceeded to tell me the material was cheap and I need to call Nike for a refund. I told him no and explain he did this. It was in exceptional condition when I took it in and (if he review his video footage) it will show no damage when I took it in. The man continue to blame the quality, and insisted he didn't do anything wrong. Not one time did he apologize for this issue nor did the lady Maria in the back. As she enter the conversation, she began to give me some BS excuse. I didn't want to hear anything but an apology and how will they compensate me regarding this jersey. As I held back my anger, I realize a small claims case will have to come of this. As the guy decided to throw a $20 dollar bill on the counter, he just wanted me out of his store. You can only image how I felt. I never been treated like this in my entire life at any establishment. I will never go back there again. As for their motto: Not Satisfied? Please let us know is a bunch of crap. Only thing I would say is please be aware and hope this doesn't happen to anyone else!

Jun 2023

Way to expensive!! $48.00 to dry clean two men's suits!!! Rip off!! Found another cleaners that is $15 per suit. Call around, I'm sure you'll find a more reasonably priced cleaners.