The NOW Massage Santa Monica

Jan 2024

I was a bit hesitant at first since they only have curtains instead of private rooms. I thought I'd be distracted by the noise from other customers but was pleasantly surprised! As soon as I entered, I was greeted by the soothing sounds of ocean waves, played at just the right volume. It created such a tranquil and enveloping atmosphere.The massage itself was heavenly, and the ambient sound of the waves really enhanced the whole experience, making it easy to relax and unwind. Despite the open setting, I felt like I was in my own peaceful world. I left feeling rejuvenated and totally blissed out.Definitely coming back for more of this serene escape. Highly recommend for...read full review

Jan 2024

The massage wasn’t bad, however receptionist rude and has no hospitality skills.It was last minute booking on Tuesday at 2:45.First, couldn’t book it online because of some login issues so decide to book by phone. Had to call 4 times before someone answer the phone. After I arrive on time they telling me to sign the form. Ok no problem I get it they gave me iPad that was broken then they have to figure out the other IPad so it took more time. Ok finally after signing all the forms my therapist invite me for the service.I booked 50 mins massage but massage was 10 mins less so I bring this to the receptionist and her answer was because I was late. Nooo I wasn’t I...read full review

Oct 2023

When I raised an issue to NOW they promptly made it right and then some. Their customer service is fantastic.I also really like the format - nice atmosphere with just a really efficient operation bringing corporate efficiency and reliability into the massage business model - love.