Chase Mortgage

Feb 2024

BAD Review for Spozhmi Zarifi, Relationship Banker: Unsatisfactory experience with Spozhmi Zarifi. Unfriendly and unhelpful. Showed no effort in assisting with a simple request to print bank statements. Insisted on needing an appointment for such a basic service, contrary to information from another branch. Despite having an appointment with a client, no alternative solutions were offered, like waiting or coming back later. Furthermore, inappropriate questioning about the purpose of the bank statements. Poor customer service overall. Though an appointment was made for a week later, it was unnecessary, as another branch clarified that a walk-in is sufficient for such requests....read full review

Dec 2023

I was assisted today by Ted the branch manager who gave outstanding customer service! Unlike, other branches the energy here is very kind, non rushed, and all the associates were in good spirits and smiling. The branch was very clean and they had the heat on which was a nice treat as it was very chilly outside. Shout to to Ted and his staff at this location.

Dec 2023

I had an unexpected charge. Chase charged an overdraft fee of $34 9 times in just over a day--$ 306. In the hospital, my ATM card was used without my permission for over 3K. Because "I knew the person," they refunded $0. Most theft is done by someone you know. Look no further than CBS and ABC News for multiple articles on Chase not believing customers and not protecting accounts. If 3k isn't a big deal, see a customer who lost over $100k without protection in the picture below.