About Mission Tile
Mission Tile is a highly recommended business known for its wide selection of tiles and excellent customer service. Customers appreciate the store’s ability to help find matching tiles, even when items are not in stock, by offering thorough searches and informing about available sources and timelines. The staff is described as kind, patient, and attentive, often providing samples, advice, and ideas to assist customers in making the right choices. Many reviews highlight the helpfulness of team members like Trace, Julia, and Megan, who are knowledgeable and friendly, making the shopping experience smooth and enjoyable. Mission Tile is especially noted for its quick and efficient service, particularly in urgent situations. One customer shared how Trace promptly checked for available stock and arranged for same-day pickup of a needed tile, even helping with overnight shipping to Hawaii. The store’s ability to handle custom orders, such as tiles from Austria, and keep customers updated on progress is also praised. Customers have taken samples home, explored numerous options, and received personalized attention to find the perfect tiles for their kitchen, bathroom, or entire house remodels. Many customers have visited multiple times, confident in the staff’s expertise and the store’s extensive selection. Overall, Mission Tile is viewed as a reliable, helpful store that prioritizes customer satisfaction and offers a great variety of tiles suitable for various projects. Whether for a quick purchase or a detailed remodel, customers feel confident that Mission Tile will deliver quality service and beautiful products.
Trace was an absolute delight to deal with from start to finish, and was patient, instructive, and professional. I was happy to find such a wonderful selection of materials to choose from together with local expertise and competitive prices. My custom order tile arrived ahead of schedule, and I was highly satisfied with every interaction I had with the team members at Mission Tile. I will return, and cannot recommend them highly enough.
I was looking to match existing tile. They showed me what was similar but did not have any in stock. They offered to do a search and made sure I knew what sources were available and how long it might take to get it.
I had purchased tile from Mission Tile when I remodeled my bathrooms and my fireplace, so when I had a "tile emergency" they were my first and only stop. I had ordered tile in Hawaii for a remodel there and, due to a design change, came up short on my accent tile. The tile is made by a California company, so I was hoping I could get more very quickly and then ship it to Hawaii. (It takes much longer when things are ordered on the island and shipped to Hawaii.) I checked Mission Tile's website and they carried the brand. I was not surprised as they have a great selection. I got to Mission Tile when they opened the next day. Trace was behind the desk and I explained the situation. He understood the urgency and checked to see if the tile was immediately available. It was. He told me the cost per square foot and warned me of the high cost to ship it overnight. It was worth it to me, so Trace got the information he needed and said he would get on it right away. I got a call before noon the next day letting me know my tile had arrived. I went right down to pick it up. Trace checked the tile with me to verify it was correct, then re-sealed the box it had been shipped in, since I was heading straight to UPS to ship it to Hawaii. In the past, Mission Tile was excellent when I was engaged in a longer process of tile selection. They had numerous options and I was able to take samples to see them in place at home. This time, I knew exactly what I needed, but I needed it quickly. Trace was equally helpful. Mission Tile will always be my go-to for selection and service.