Optical Center | Kaiser Permanente Santa Clara Medical Center and Medical Offices

The Optical Center at Kaiser Permanente Santa Clara Medical Center and Medical Offices offers a professional and supportive experience. The entire team collaborates effectively, making the process of delivering lab samples convenient and hassle-free. The optical shop provides a unique shopping experience, allowing customers to schedule appointments in advance. Upon arrival, clients are welcomed by a personal shopping assistant who helps them find styles that match their preferences. This personalized approach makes it easier for customers to select glasses that fit their face and head shape. Prices remain reasonable, and the office experience is efficient and pleasant. There are areas needing improvement, such as the outdated appointment system that requires customers to call and wait on hold for long periods. Customers can typically only get through to schedule appointments late in the day or on Saturdays. Once inside the office, however, the check-in process is efficient, and the optician is available at the scheduled time. While the frame selection is limited, the glasses are mailed quickly, and adjustments can be made on short notice. Recent reviews highlight the caring and knowledgeable staff, including Stephanie, who ensures a good fitting for glasses, and Cindy Payne, who provides an unforgettable experience. Raquel Go-Ocu is also noted for her helpfulness and product knowledge, making the process of selecting eyeglasses a positive one for clients.