The Optical Center at Kaiser Permanente Santa Clara Medical Center and Medical Offices offers a professional and supportive experience. The entire team collaborates effectively, making the process of delivering lab samples convenient and hassle-free.
The optical shop provides a unique shopping experience, allowing customers to schedule appointments in advance. Upon arrival, clients are welcomed by a personal shopping assistant who helps them find styles that match their preferences. This personalized approach makes it easier for customers to select glasses that fit their face and head shape. Prices remain reasonable, and the office experience is efficient and pleasant.
There are areas needing improvement, such as the outdated appointment system that requires customers to call and wait on hold for long periods. Customers can typically only get through to schedule appointments late in the day or on Saturdays. Once inside the office, however, the check-in process is efficient, and the optician is available at the scheduled time. While the frame selection is limited, the glasses are mailed quickly, and adjustments can be made on short notice. Recent reviews highlight the caring and knowledgeable staff, including Stephanie, who ensures a good fitting for glasses, and Cindy Payne, who provides an unforgettable experience. Raquel Go-Ocu is also noted for her helpfulness and product knowledge, making the process of selecting eyeglasses a positive one for clients.
I was kind of surprised by the professional reception when I arrived the Optical Department. After checking in, I was directed to the eye exam room is across the hall. The exam and the glasses selection were quick. I was in and out within an hour.
I gave Janine the parameters for reading glasses with a bit of style, yet were practical enough to use on planes, to read a book, or to read recipes from cookbooks. She selected 7; I liked 2 instantly and made my final choice immediately. Thank you, Janine!
The Optical Center at Kaiser Permanente Santa Clara Medical Center was awesome to go to! The Optical Center was professional all the way through to get my new glasses and all my questions answered in a very professional manner.
710 Lawrence Expressway Suite 474, Santa Clara, CA 95051
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