This store keeps having problems with online orders one after another. The returns are handled by unqualified representatives and it takes forever to process it and usually they need someone else’s assistance. Customer service phone calls are handled outside the country and most of the times they have no idea how to handle things, barely speaking English and if they don’t know the answer most likely they will hang up the phone on you!
Kay Heald
Oct 2024
I love JCP
Christina Perez
Oct 2024
This particular store is my favorite from the other surrounding stores I've been to!! The customer service is great! I am always treated nicely here with no problems from the staff especially when I am looking for a particular item that I saw online. The managers are very helpful and always work with me regarding items that don't show up in stock online, but I find it in the store. The jewelry section is great too! The staff are so nice and helpful. The jewelry from this store is of great quality at a great price during sales. I've bought many pieces of jewelry from this store. Love it!
Now, if there is one thing I would ask to improve on it would be to have the inventory updated in the system accurately. I do love to buy items online through the app and pick up at the store. When an item I've been watching and waiting to purchase shows up on sale and says not available in store then, I'm forced to go into the store and search for it. Sometimes I'm successful in locating the item and sometimes it's truly not available in the store. This would be a huge breakthrough if you kept your inventory updated in the system to reflect on the JCP app! Thank you, Santa Ana Staff!!????
Laura Cazares
Oct 2024
I Left really happy, you have a great selection of Big and tall clothing and I also found the coat of my dreams AND I can pay in parts!!!
DAVID CARIGNAN
Oct 2024
Lots of sales. Great prices
Dale Jenkins
Sep 2024
No customer service personnel. Clerk did what she was allowed to do, thank you.
Connie Simms
Sep 2024
Going out of business
Carmen Marquina
Sep 2024
Good attention.
Silvia Galante
Aug 2024
I love the brands in the store
My Vu
Jul 2024
Now a days JC Penney selling most clothes with a average quality. For example with one woman top or blouse, simple design you can find multicolors. Ticket price is reasonable. Add to that I can find deal if there is. Nice!?
daniela tonolla
This store keeps having problems with online orders one after another. The returns are handled by unqualified representatives and it takes forever to process it and usually they need someone else’s assistance.
Customer service phone calls are handled outside the country and most of the times they have no idea how to handle things, barely speaking English and if they don’t know the answer most likely they will hang up the phone on you!
Kay Heald
I love JCP
Christina Perez
This particular store is my favorite from the other surrounding stores I've been to!! The customer service is great! I am always treated nicely here with no problems from the staff especially when I am looking for a particular item that I saw online. The managers are very helpful and always work with me regarding items that don't show up in stock online, but I find it in the store. The jewelry section is great too! The staff are so nice and helpful. The jewelry from this store is of great quality at a great price during sales. I've bought many pieces of jewelry from this store. Love it!
Now, if there is one thing I would ask to improve on it would be to have the inventory updated in the system accurately. I do love to buy items online through the app and pick up at the store. When an item I've been watching and waiting to purchase shows up on sale and says not available in store then, I'm forced to go into the store and search for it. Sometimes I'm successful in locating the item and sometimes it's truly not available in the store. This would be a huge breakthrough if you kept your inventory updated in the system to reflect on the JCP app! Thank you, Santa Ana Staff!!????
Laura Cazares
I Left really happy, you have a great selection of Big and tall clothing and I also found the coat of my dreams AND I can pay in parts!!!
DAVID CARIGNAN
Lots of sales. Great prices
Dale Jenkins
No customer service personnel. Clerk did what she was allowed to do, thank you.
Connie Simms
Going out of business
Carmen Marquina
Good attention.
Silvia Galante
I love the brands in the store
My Vu
Now a days JC Penney selling most clothes with a average quality. For example with one woman top or blouse, simple design you can find multicolors. Ticket price is reasonable. Add to that I can find deal if there is. Nice!?