Bayside Medical Group San Ramon

Aug 2024

Worst customer service. Front desk person is useless, rude and passive aggressive. Never has intention to help. Incorrect scheduling of appointment, doesn't want to listen to patient needs, bait patients into having a visit when they don't need. Overall not a good service. Dr.Gupta is awesome by the way but the whole office should be managed more efficiently and with care.

Aug 2020

We take our youngest child here, and the wife loves how detailed and attentive all the staff are! It's very comforting to know that the doctors truly care about their patients health!!!

Oct 2019

This 1-star review is for the office and not Dr. Cynthia Quan. We got a referral for a specialist back in May 2019 for our child. We were able to make an appointment for November 2019. Today is October 30, 2019. And we have been trying to get a hold of our medical records since May! That's about 5 months!!! We tried calling 6 times in total, and left a message each time. They returned our call once, but we missed it, and they never left a message. Why is it so difficult to talk to someone? We need the medical records for the specialist. Plus, we need an extension for the referral because it expires before our appointment with the specialist! This specialist must be popular? We cannot connect with Dr. Quan's office to renew/extend the referral. We moved from SF about a year ago, and we are thinking of switching back to our SF pediatrician. We called our SF pediatrician today, and got their copy of the medical records. Everything resolved in 1 call and in 1 day. I think it is worth the drive to SF to see a doctor from San Ramon.