Poolsafe, LLC

Jun 2023

They did a good job on past work. I scheduled a maintenance and was quoted $280+/-. They tech showed up, vacuumed the vault and sprayed bit of WD40 and was gone in 40 minutes. No adjustment, just vacuum and WD40. BTW, the first tech who showed up parked across my driveway and when I asked him to move his truck got all huffy and said he was leaving. Rude!

Jul 2022

We've had a very bad experience with Poolsafe. We set up an appointment to get an estimate on replacing a worn-out cover and they did a "no show and no call". After calling them and finally reaching a live person, they rescheduled and came came out a week later. 3 weeks later and several emails, I've had not received a quote. Every time you call, you get an answering service and "maybe" a call back the next business day. I tried one more time and asked for a quote or a reason for the no-quote/no response. Guess what.......no reply. How does anyone stay in business with this type of customer service? Bill J. Update........After posting this review, we did get a quick response...read full review

May 2022

Sure they are busy, but I was very happy with John who came by a couple of times to measure and was very professional. Nehal though - our installer - was fantastic! There was a mix up with our order - 4 ft fence instead of 5 ft fence was being installed. We realized it and he went back to the shop and stayed late to get it corrected. Checked with me on various spec items as he went and provided some good insight as to where to place gates. Overall he was professional and courteous which seems to be a rarity these days. Thank you to both John and Nehal for the experience!