My parents have been with this clinic for many years. However, experienceing recent appointments with doctors, my parents came on time but doctor was late for half hour. Doctor was so rush that they only give patients 15 minutes visit even though patient needs more time to discuss about her health concerns. Are doctors now working for the quota than for the patients ' health? We may look for other options somewhere else if we don't see improvement.
Telo Tulku Rinpoche
Jun 2026
New facility and service is quick
Catherine Cosse
May 2026
Absolutely not a place you want to be ever seen!! It takes now them 3 months to schedule you to see your doctor. This has been going on for a while now, and I am done with this place. I have been going there for @ 2years and instead of treating their patients the right way, it's the opposite! The longer you stay there, the worst it gets!! You can get an appointment for months. Please do yourself a favor, find a doctor elsewhere that will appreciate to have you as a patient.
Mrudula
Apr 2026
Clinic was very clean, very responsive, neatly maintained , easy to make appointment , easy for parking , Dr. Hou Leong, MD was excellent and very responsive , paid attention to details and caring. Appointment was fast and clear no waiting time at all.
Rosary Sanche
Mar 2026
I do not recommend. The doctor, asian, treated me horrible. The physical assistant had a raised tone of voice, speaking over me, not letting me finish my sentences. I am flabbergasted. I ask for her to not dismiss my symptoms, no evaluation was done, the entire appointment was a transaction for her to get a profit, not to assist a patient.
RaspberryJuice27
Mar 2026
NEMS is, quite honestly, one of the BEST providers around -- it provides in-person translators for patients, excellent services, and even provides a transportation service (NEMS PACE) for the elderly or those who are otherwise unable to drive. For those who plan to stay in network, only need primary care, or need their translation services, NEMS is superb. From the perspective of a medical professional, NEMS is cooperative and efficient; they answer the phone, generally get back to insurance requests in a timely manner, and are overall polite. I've personally had EXCELLENT experiences with Crystal from NEMS PACE, she is always kind and very thorough (please give her a raise!).
However, for out-of-direct-network services, they are one of the WORST insurance companies to work with. Because NEMS tends to withhold patient payments, other practices are hesitant to accept NEMS, so your base provider network is small outside of the NEMS network; this makes it a nightmare for non-NEMS providers to refer patients out to other services they may need. For patients who require specialty care (ie. surgical oncology, orthopedics, psychiatry, etc) this is DETRIMENTAL to your health and care -- insurance companies like Optum or SCCIPA will be a much better fit due to the larger out-of-insurance provider network. Please beware if you are a patient requiring special services!
Logan Nicolas-Ganey
Mar 2026
Very efficient and folks are quite nice
NieCY Candelaria
Feb 2026
So far it's new but good place if u want a good clinic to go too
Polly Chiu
Feb 2026
This is for the dental appointment. Dental assistants have zero patience with kids. My daughter had the x-ray done, and afterward, we already told the staffs my daughter only wanted a checkup and no tooth cleaning due to having loose tooth. The assistant still set up and tested the tools which had sounds that really made us uncomfortable. My daughter started to get nervous and did not want to lay down and started crying. I tried to encourage her to lay down and open her mouth, and I communicated with my daughter in English and Cantonese ourselves. We did not need any translators. Then out of nowhere the assistant brought in a Cantonese speaking staff, who just said things like, “Oh if you don’t get a clean up, you may have painful cavities”, “you should not act this way in your age”, blablabla, typical way to threaten instead of soothing. It was no help at all. They make you feel like you are wasting their time, and they do not allow kids to have some down time.
Do not leave kids alone with them. You never know what they will say to your kids and traumatize them. We will not come again.
Jeff Aguirre
Dec 2025
Reception team is very fast getting patients checked in and situated!!
Crystal Crystal
My parents have been with this clinic for many years. However, experienceing recent appointments with doctors, my parents came on time but doctor was late for half hour. Doctor was so rush that they only give patients 15 minutes visit even though patient needs more time to discuss about her health concerns. Are doctors now working for the quota than for the patients ' health? We may look for other options somewhere else if we don't see improvement.
Telo Tulku Rinpoche
New facility and service is quick
Catherine Cosse
Absolutely not a place you want to be ever seen!! It takes now them 3 months to schedule you to see your doctor. This has been going on for a while now, and I am done with this place. I have been going there for @ 2years and instead of treating their patients the right way, it's the opposite! The longer you stay there, the worst it gets!! You can get an appointment for months.
Please do yourself a favor, find a doctor elsewhere that will appreciate to have you as a patient.
Mrudula
Clinic was very clean, very responsive, neatly maintained , easy to make appointment , easy for parking , Dr. Hou Leong, MD was excellent and very responsive , paid attention to details and caring. Appointment was fast and clear no waiting time at all.
Rosary Sanche
I do not recommend. The doctor, asian, treated me horrible. The physical assistant had a raised tone of voice, speaking over me, not letting me finish my sentences. I am flabbergasted. I ask for her to not dismiss my symptoms, no evaluation was done, the entire appointment was a transaction for her to get a profit, not to assist a patient.
RaspberryJuice27
NEMS is, quite honestly, one of the BEST providers around -- it provides in-person translators for patients, excellent services, and even provides a transportation service (NEMS PACE) for the elderly or those who are otherwise unable to drive. For those who plan to stay in network, only need primary care, or need their translation services, NEMS is superb. From the perspective of a medical professional, NEMS is cooperative and efficient; they answer the phone, generally get back to insurance requests in a timely manner, and are overall polite. I've personally had EXCELLENT experiences with Crystal from NEMS PACE, she is always kind and very thorough (please give her a raise!).
However, for out-of-direct-network services, they are one of the WORST insurance companies to work with. Because NEMS tends to withhold patient payments, other practices are hesitant to accept NEMS, so your base provider network is small outside of the NEMS network; this makes it a nightmare for non-NEMS providers to refer patients out to other services they may need. For patients who require specialty care (ie. surgical oncology, orthopedics, psychiatry, etc) this is DETRIMENTAL to your health and care -- insurance companies like Optum or SCCIPA will be a much better fit due to the larger out-of-insurance provider network. Please beware if you are a patient requiring special services!
Logan Nicolas-Ganey
Very efficient and folks are quite nice
NieCY Candelaria
So far it's new but good place if u want a good clinic to go too
Polly Chiu
This is for the dental appointment. Dental assistants have zero patience with kids. My daughter had the x-ray done, and afterward, we already told the staffs my daughter only wanted a checkup and no tooth cleaning due to having loose tooth. The assistant still set up and tested the tools which had sounds that really made us uncomfortable. My daughter started to get nervous and did not want to lay down and started crying. I tried to encourage her to lay down and open her mouth, and I communicated with my daughter in English and Cantonese ourselves. We did not need any translators. Then out of nowhere the assistant brought in a Cantonese speaking staff, who just said things like, “Oh if you don’t get a clean up, you may have painful cavities”, “you should not act this way in your age”, blablabla, typical way to threaten instead of soothing. It was no help at all. They make you feel like you are wasting their time, and they do not allow kids to have some down time.
Do not leave kids alone with them. You never know what they will say to your kids and traumatize them. We will not come again.
Jeff Aguirre
Reception team is very fast getting patients checked in and situated!!