Gustavo just helped me pinpoint galvanized pipe issues that were causing my bathtub to be clogged. He quickly found the issue, gave an estimate, and replaced the broke pipes (major work done to my homes original 1940’s pipes) within 4 hours. Very pleased with his professionalism and kindness!
August 2025
Something weird is happening with plumbers in SF (it’s private equity, but that’s beside the point). Almost every plumber is using AI assistants to schedule appointments that they either call back and cancel, or never show up for. It’s miserable to be a customer these days.
Not R&L. We called on a Saturday afternoon when we knicked a water line and I spoke to two humans. Before that, two 24/7 plumbers didn’t pick up, one scheduled an AI appointment and didn’t show, and our plumber from literally the day before canceled after 4 hours. Clifton showed up in the window, fixed the problem, and was very knowledgeable. It was a Saturday and... read full review
July 2025
I called after hours on the weekend with a clogged toilet issue. I spoke with Saul who advised me because it was after hours the rate is doubled and if I could wait till the next day it would be less costly. I didn’t want to wait. Saul asked a few questions to access the issue. He advised me he would hate for me to pay double the money for an issue I might be able to solve on my on. He then gave me instructions on how to resolve the issue and said if I was not able to fix the issue I can call back to set up an appointment. I followed Saul’s instructions and cleared the issue. The customer service was exceptional. It was nice to deal with a company that puts customer... read full review
Gustavo just helped me pinpoint galvanized pipe issues that were causing my bathtub to be clogged. He quickly found the issue, gave an estimate, and replaced the broke pipes (major work done to my homes original 1940’s pipes) within 4 hours. Very pleased with his professionalism and kindness!
Something weird is happening with plumbers in SF (it’s private equity, but that’s beside the point). Almost every plumber is using AI assistants to schedule appointments that they either call back and cancel, or never show up for. It’s miserable to be a customer these days.
Not R&L. We called on a Saturday afternoon when we knicked a water line and I spoke to two humans. Before that, two 24/7 plumbers didn’t pick up, one scheduled an AI appointment and didn’t show, and our plumber from literally the day before canceled after 4 hours. Clifton showed up in the window, fixed the problem, and was very knowledgeable. It was a Saturday and... read full review
I called after hours on the weekend with a clogged toilet issue. I spoke with Saul who advised me because it was after hours the rate is doubled and if I could wait till the next day it would be less costly. I didn’t want to wait. Saul asked a few questions to access the issue. He advised me he would hate for me to pay double the money for an issue I might be able to solve on my on. He then gave me instructions on how to resolve the issue and said if I was not able to fix the issue I can call back to set up an appointment. I followed Saul’s instructions and cleared the issue. The customer service was exceptional. It was nice to deal with a company that puts customer... read full review