Mediocre experience purchasing a high-end refrigerator and freezer unit. Customer service was great up until they got my money, and thereafter it was mediocre. Everything had to be paid upfront, in cash or check or wire. No credit cards, which is silly for this day and age, and added to a laborious process. The equipment took nearly 1 year to deliver. Blame it on COVID. Blame it on logistics and shipping. Blame it on world politics. But they took no ownership or interest in keep us apprised on the whereabouts and status of the product. This was exacerbated by the senior account manager also going on NPL, and coverage was poor. We just got a lot of excuses, and little... read full review
April 2019
We had our gorgeous Poggenpohl kitchen cabinetry installed in 2011 as part of a massive renovation to our new single family home on Twin Peaks. The sleek, modern look and seem-less functionality still elicits "oohs" and "ahs" from our dinner guests, 8 years later. Recently we needed some repair work done to a few drawers we banged up. (We are passionate cooks!) With one phone call to I-Ching U., our original Poggenpohl designer and project manager, she had their repair expert John B. out to our house a week later. And just like that, fixes were made and our near perfect kitchen was perfect again! He actually came out TWICE, once to do the original... read full review
October 2014
Amazing craftsmanship, Mark Craig installer - everything lines up to the 1/32" love my new cabinets, soft close, completely enclosed rollers/hardware, quality company.
Mediocre experience purchasing a high-end refrigerator and freezer unit. Customer service was great up until they got my money, and thereafter it was mediocre. Everything had to be paid upfront, in cash or check or wire. No credit cards, which is silly for this day and age, and added to a laborious process. The equipment took nearly 1 year to deliver. Blame it on COVID. Blame it on logistics and shipping. Blame it on world politics. But they took no ownership or interest in keep us apprised on the whereabouts and status of the product. This was exacerbated by the senior account manager also going on NPL, and coverage was poor. We just got a lot of excuses, and little... read full review
We had our gorgeous Poggenpohl kitchen cabinetry installed in 2011 as part of a massive renovation to our new single family home on Twin Peaks. The sleek, modern look and seem-less functionality still elicits "oohs" and "ahs" from our dinner guests, 8 years later. Recently we needed some repair work done to a few drawers we banged up. (We are passionate cooks!) With one phone call to I-Ching U., our original Poggenpohl designer and project manager, she had their repair expert John B. out to our house a week later. And just like that, fixes were made and our near perfect kitchen was perfect again! He actually came out TWICE, once to do the original... read full review
Amazing craftsmanship, Mark Craig installer - everything lines up to the 1/32" love my new cabinets, soft close, completely enclosed rollers/hardware, quality company.