Good Green Moving

Jan 2023

A First-class, VIP Customer Experience. From our initial conversation to the estimating and scheduling process, through to the delivery and installation, Good Green provided a professional, white-glove customer experience during our move from PA to San Francisco. Eric and his team shared regular updates on shipments received and stored at their warehouse, including detailed photos of our stack. They were courteous, accommodating, and treated us just like family. It felt like we had a real team supporting us – because we did! Jorge and Jay did the install and exceeded our expectations in every way. They unpacked everything, removed all boxes and packing materials, and cleaned up, and even took on the task of building several furniture pieces that required assembly. They were friendly, neat and were a pleasure to work with throughout the 2-day process. By the end, we couldn’t imagine this move without these two hard-working and talented guys – I mean, the whole team, really. This was a best-in-class customer experience, and we look forward to working with this team again.

Apr 2022

2 stars. Warning. Communication premove:5*. Jonathan was helpful, coordinated w/ my Hoa, & was great at communication. Confirmed 930am multiple times & I let him know that I have other movers (for people buying my furniture) that are relying on his movers to bring my stuff out of the building. Move day: 1*. At 9:10 I receive a call from the mover, says that the other mover didn’t show up & don’t know when they’ll be able to make it. I share my extreme concern cuz I have 4 movers arriving at 930 (who aren’t insured to move anything from my building, only good green is approved) & I explained that I requested early because I have work at 1. I text Jonathan, no response. I call & before I say anything he says in an irate tone “I have 20 movers & 4 didn’t show up, we’ve been dealing w/ this all day”. I explain the urgency of 930 cuz of the other movers & he responds saying that this is just how it is & that my 930 movers aren’t his problem. I explain that we have a contract that states 930 sharp & he continued to speak in a condescending tone & says he’s working on it & doesn’t provide any timelines. When I ask for timelines he raises his voice & explains that people don’t show up to work. I explain it’s his company’s accountability for employees that don’t show up. He blames me for having my other movers & I explain that’s gaslighting as it’s his accountability as a company to commit to the contract. He said my move is just another move & complained I’m paying such a ‘low rate’. Just because my rate is the “lowest of the day” doesn’t mean movers don’t show up. Movers: 5*. The movers finally arrive 1 hr late & the movers are absolutely amazing. This is why I didn’t give a 1* review because Nate & his colleague were so helpful, professional, efficient & trustworthy. Followup: -10*. Jonathan calls me on Sunday & tells me verbatim “you are a bad person, horrible person, how could any guy date you. I feel bad for anybody that you’re w/”. He also says in the most condescending tone “what do you even do for a living?! You clearly have 0 biz background” I said I need to hang up so we can move forward & he said “doing what? Do you even have anything to do right now? I work in tech, I’m a ceo I know business you clearly don’t”. He even said in a condescending tone “we have an app & use technology”, & said that I have no knowledge of this. He also said “do you even know what gaslighting is?!” & continued to degrade my intelligence. I kept saying that we need to hang up & stop talking, that all I wanted was a reimbursement for the time that the other movers waited & he continued to try to fight w/ me and wouldn’t hang up- it was unbelievable. I’m pretty sure that if I was a white male, there was no way he would talk down to me like this. It felt sexist. To say “I feel bad for any guy that you date” feels sexist to me. The reviews below show this is a consistent theme, I’m not the only female that feels this way. I really think that he should look into his own soul & realize how he treats people & should never ever speak to anybody this way. I was completely shaking on the phone & had it on speaker w/ others listening & they were in complete shock. The irony of him saying he’s a tech ceo & I have no knowledge of biz is that I’ve been a tech Gm, vp, etc & companies like google, msft & several startups. Lies: -10*. On the phone he claimed he called me 1st sat morning. This is incorrect. Here’s a screenshot of call from Nate, my text to Jonathan & then my call Communication on return:-10*. He told me that I “forced him” to do the move on Mon. Heres a screenshot that shows me politely asking for a diff date mon or Thurs. But he blamed me for forcing him to do the move mon. Payment:1*. The mover said I can pay when the truck arrives & then Jonathan called & said “if I don’t pay now he’s going to hold my stuff” in a threatening manner. I did originally ask to pay cash & then I told the mov

Apr 2022

2 stars. Warning. Communication premove:5*. Jonathan was helpful, coordinated w/ my Hoa, & was great at communication. Confirmed 930am multiple times & I let him know that I have other movers (for people buying my furniture) that are relying on his movers to bring my stuff out of the building. Move day: 1*. At 9:10 I receive a call from the mover, says that the other mover didn’t show up & don’t know when they’ll be able to make it. I share my extreme concern cuz I have 4 movers arriving at 930 (who aren’t insured to move anything from my building, only good green is approved) & I explained that I requested early because I have work at 1. I text Jonathan, no response. I call & before I say anything he says in an irate tone “I have 20 movers & 4 didn’t show up, we’ve been dealing w/ this all day”. I explain the urgency of 930 cuz of the other movers & he responds saying that this is just how it is & that my 930 movers aren’t his problem. I explain that we have a contract that states 930 sharp & he continued to speak in a condescending tone & says he’s working on it & doesn’t provide any timelines. When I ask for timelines he raises his voice & explains that people don’t show up to work. I explain it’s his company’s accountability for employees that don’t show up. He blames me for having my other movers & I explain that’s gaslighting as it’s his accountability as a company to commit to the contract. He said my move is just another move & complained I’m paying such a ‘low rate’. Just because my rate is the “lowest of the day” doesn’t mean movers don’t show up. Movers: 5*. The movers finally arrive 1 hr late & the movers are absolutely amazing. This is why I didn’t give a 1* review because Nate & his colleague were so helpful, professional, efficient & trustworthy. Followup: -10*. Jonathan calls me on Sunday & tells me verbatim “you are a bad person, horrible person, how could any guy date you. I feel bad for anybody that you’re w/”. He also says in the most condescending tone “what do you even do for a living?! You clearly have 0 biz background” I said I need to hang up so we can move forward & he said “doing what? Do you even have anything to do right now? I work in tech, I’m a ceo I know business you clearly don’t”. He even said in a condescending tone “we have an app & use technology”, & said that I have no knowledge of this. He also said “do you even know what gaslighting is?!” & continued to degrade my intelligence. I kept saying that we need to hang up & stop talking, that all I wanted was a reimbursement for the time that the other movers waited & he continued to try to fight w/ me and wouldn’t hang up- it was unbelievable. I’m pretty sure that if I was a white male, there was no way he would talk down to me like this. It felt sexist. To say “I feel bad for any guy that you date” feels sexist to me. The reviews below show this is a consistent theme, I’m not the only female that feels this way. I really think that he should look into his own soul & realize how he treats people & should never ever speak to anybody this way. I was completely shaking on the phone & had it on speaker w/ others listening & they were in complete shock. The irony of him saying he’s a tech ceo & I have no knowledge of biz is that I’ve been a tech Gm, vp, etc & companies like google, msft & several startups. Lies: -10*. On the phone he claimed he called me 1st sat morning. This is incorrect. Here’s a screenshot of call from Nate, my text to Jonathan & then my call Communication on return:-10*. He told me that I “forced him” to do the move on Mon. Heres a screenshot that shows me politely asking for a diff date mon or Thurs. But he blamed me for forcing him to do the move mon. Payment:1*. The mover said I can pay when the truck arrives & then Jonathan called & said “if I don’t pay now he’s going to hold my stuff” in a threatening manner. I did originally ask to pay cash & then I told the mov