About Costco Vision Center
Costco Vision Center offers a 5-star customer service experience. Staff members are patient, helpful, and gracious, providing valuable information and opinions. The optometrists, including Dr. George C. and Dr. Lem, are knowledgeable, enthusiastic, and personable, making the eye exam experience enjoyable. The staff, including Kiera, are efficient and great to work with, allowing customers to be in and out quickly. Overall, customers have praised their interactions with the friendly and professional team at Costco Vision Center, recommending it for a positive glasses-buying experience.
I had an amazing experience with C at the optical department! She fit my glasses better and in a more personalized way than I've had in years (if ever). Highly recommend seeking her out (she's the cool woman with the blonde hair, can't miss her!). She mentioned that no one there is paid on commission, which I personally like because they are not constantly trying to upsell to you and mostly let you shop on your own. I love my new glasses, they fit perfectly and were a great deal.
I came in to fix my Cartier glasses and they were SO helpful. Ultimately it wasn’t fixable as the frame was broken but they helped fix as much as possible and another pair I brought. They gave me a new case, and recommended a local shop to fix the frame break. Honestly above and beyond what I was expecting given that the glasses were out of warranty.
Doctor Woo was swift and attentive to my concerns at my visit, and at my husband’s, he went a couple of minutes over to give him the extra care and information he needed. Friendly and efficient!