Costco Vision Center

Mar 2024

The optical dept. at Costco on Sepulveda Blvd. was a great experience. Every person that I dealt with was extremely nice and easy to deal with. One lady in particular Jackie was so very, very helpful. I would recommend going to this Costco if you need glasses. Virginia

Feb 2024

Scam. They will bait and switch you, telling you a price and then when it comes time to pay somehow it's double. Not to mention upselling during the entire process.They have some scam set up with insurance as well where the insurance only covers $28 for prescription lenses and you have to pay Costco the rest, because "that's the cost of the cheapest lenses" which the person admitted they literally don't even allow you to buy anymore. The actual 'cheapest' ones are at least $30 more.

Feb 2024

Walked in, and they said 30 min behind. No updates given after 30 min. Wait till 50 min late and ask for an update. Lady is just texting away on her cell. Lady says another hour. I was like really??? That would be 1 hour and 50 min behind. She was like I dunno could be another 30 and goes right back to texting. I was like so you really have no idea how long. She was like nope, back to texting. I asked what time the appointment of the person currently working with him was. She was like 11:00 (10 min before mine). I was like how long do you expect these appointments to be? She was like 20 min. Back to texting. I ask, why are you scheduling me at 11:10 when you...read full review