Sal went above and beyond just diagnosing our stove (he hasn’t even repaired it yet). He took the time to thoroughly explain why it wasn’t working and walked us through the repair options step by step.
What I appreciated most was his honesty and transparency. He gave us the choice of either purchasing the parts ourselves or having him handle everything for us, with absolutely no pressure at all. He even helped us research the parts we needed and gave helpful suggestions on what to buy.
On top of that, he answered the phone immediately, was willing to come out the very same day, and truly put customer service first from start to... read full review
September 2024
Sal helped me with the hood over my stove. He was honest, helped me locate a part and came back when it arrived after having come out the first time for nothing due to wrong part being sent. He was happy to get it right for me. Sal is patient and knows what he is doing. Thumbs up!
May 2024
Sal came recommended to us by a contractor and he has gone above and beyond. He showed up right away and was very friendly & professional. He collaborated with us to fix a tricky dryer situation squeezed into a tight space - and did so in a very budget conscious way for us. And then, since then, he has gone above and beyond to help us diagnose subsequent issues over the phone. He helped us to realize that our issue was likely a vent issue (which requires Duct / HVAC people vs. Appliance). He was not just trying to take our money for no reason. As a result, Sal will be our 'go-to' appliance guy for any issues we have in the future!
Sal went above and beyond just diagnosing our stove (he hasn’t even repaired it yet). He took the time to thoroughly explain why it wasn’t working and walked us through the repair options step by step.
What I appreciated most was his honesty and transparency. He gave us the choice of either purchasing the parts ourselves or having him handle everything for us, with absolutely no pressure at all. He even helped us research the parts we needed and gave helpful suggestions on what to buy.
On top of that, he answered the phone immediately, was willing to come out the very same day, and truly put customer service first from start to... read full review
Sal helped me with the hood over my stove. He was honest, helped me locate a part and came back when it arrived after having come out the first time for nothing due to wrong part being sent. He was happy to get it right for me. Sal is patient and knows what he is doing.
Thumbs up!
Sal came recommended to us by a contractor and he has gone above and beyond. He showed up right away and was very friendly & professional. He collaborated with us to fix a tricky dryer situation squeezed into a tight space - and did so in a very budget conscious way for us. And then, since then, he has gone above and beyond to help us diagnose subsequent issues over the phone. He helped us to realize that our issue was likely a vent issue (which requires Duct / HVAC people vs. Appliance). He was not just trying to take our money for no reason. As a result, Sal will be our 'go-to' appliance guy for any issues we have in the future!