Reviews for Voya Financial Advisors, Inc
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 1PM
Saturday: ClosedSunday: Closed
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 1PM
Saturday: ClosedSunday: Closed
Want a company that likes to keep you on the phone for hours on end and hold your money hostage? Voya is for you! They hate their customers, won’t let you have your money in a decent time or for the amount promised. Customer service is rude and not very knowledgeable about anything! This company is so bad.
Voya is the worst financial institution I ever dealt with. I’m trying to withdrawal from my retirement for emergency purposes and till now they still haven’t responded back with anything regarding my request and this was 4 months ago. Like geez, what I gotta do to get my money?
Attempted to close my account adinistered by Voya. Voya claims to have mailed a check. Check not received. It is important to note that at time of allegedly SUCCESSFULLY closing account. Voya did not request SSN number just employee ID number. Voya claims to have mailed a final check October of 2023. Check NOT receioved as of April 2024. Because the "check" Voyy pretends to have sent was not received, Voya is NOW demanding SSN via telephone, insists that SSN can only be inputted by telephone. Not online. Not with help of a voya employee. The GAME is this: Voya's system will NOT recognize SSN input by phone. Voya insists it needs social security number inputted by account holder's telephone - only way, not by letter, not by e-mail, not by text, not by stating the number to a Voya employee. Nope. Has to be by account holder's telephone. Ahhh, there's the con - Voya's system does NOT recognize SSN input by phone. TRIED OVER A DOZEN TIMES TO INPUT SSN. Voya System stated number no recognized. So - no check. Voya keeps my money. Forced to resort to Small Claims Court. CA Sec of State lists Voya Institutional Plan Services, LLC (#200207910016) with agent as Corporation Service Company. If your company is using Voya, complain to your company, complain to your fellow employees, post on social media. Research the many many many online complaints regarding Voya. Voya are sharks - guess who you are to them?