I have come here several times and will probably go back - now that I know that if there is any customer complaint about a perceived problem with their products, services, or prices that the owner or manager will do whatever they can to correct it and resolve customer dissatisfaction. A suggestion I have for BOTH customers and the store to prevent possible misunderstanding is to clarify the cost/price prior to payment and include an itemized/detailed description on the invoice/receipt.
June 2015
I'm not sure how we stumbled upon them many years ago, but they are always our go-to when something happens with any of our computers. They barely take more than 24 hours to get back to us with a diagnosis. Reasonably priced and honest. They've even taken quick looks at our laptop and charged us nothing when our laptop was toast.
October 2014
First off, I contacted the Portable Source on the recommendation of the Geek Squad at BestBuy. I used to take my laptops to another vendor in the area, but it appears that their experienced technicians are no longer working there. I brought my Toshiba Satellite P770 laptop to them because my CD/DVD drive stopped working a couple of days after my warranty ran out. I thought the problem might be the motherboard because: 1.) The computer's fan would be going like crazy, even when the computer wasn't running hot. 2.) The computer recently started to shut down on its own just because it felt like it. And 3.) The machine also started to think the battery was dead.... read full review
I have come here several times and will probably go back - now that I know that if there is any customer complaint about a perceived problem with their products, services, or prices that the owner or manager will do whatever they can to correct it and resolve customer dissatisfaction. A suggestion I have for BOTH customers and the store to prevent possible misunderstanding is to clarify the cost/price prior to payment and include an itemized/detailed description on the invoice/receipt.
I'm not sure how we stumbled upon them many years ago, but they are always our go-to when something happens with any of our computers. They barely take more than 24 hours to get back to us with a diagnosis. Reasonably priced and honest. They've even taken quick looks at our laptop and charged us nothing when our laptop was toast.
First off, I contacted the Portable Source on the recommendation of the Geek Squad at BestBuy. I used to take my laptops to another vendor in the area, but it appears that their experienced technicians are no longer working there. I brought my Toshiba Satellite P770 laptop to them because my CD/DVD drive stopped working a couple of days after my warranty ran out. I thought the problem might be the motherboard because: 1.) The computer's fan would be going like crazy, even when the computer wasn't running hot. 2.) The computer recently started to shut down on its own just because it felt like it. And 3.) The machine also started to think the battery was dead.... read full review