About iPolish San Diego
iPolish San Diego is a clean and organized salon known for its reasonable prices and friendly staff. Customers appreciate the calming atmosphere and the quick, professional service. The salon has a spacious yet cozy feel, offering free private parking for clients. Many clients express satisfaction with their manicures and pedicures, making iPolish a popular choice for nail services in the area. The quality of the nails is praised as unmatched, with many customers noting that their nails last much longer than expected. The staff is described as nice and welcoming, providing a pleasant experience with beautiful work and hospitality. Customers enjoy getting appointments with skilled technicians like Joy, Hannah, and Sofia, who have been noted for their efficiency and talent. For those seeking relaxation, the iPolish house manicure and pedicure uses all organic products, making it a therapeutic choice. The massages and use of hot stones contribute to a blissful experience, helping clients feel grounded and refreshed. Overall, iPolish is regarded as the perfect nail salon, combining cleanliness, quality, and exceptional service.
HORRIBLE EXPERIENCE! WORST CUSTOMER SERVICE. EXTREMELY RUDE/AGGRESSIVE MANAGER. POOR QUALITY. Came in for a 12:30 appointment but was NOT seen until close to 12:50/1pm by Joy. Didn’t say anything about it. Then was given to someone else to do my nails. (Another patron next to me indicated that they were never on time for her appointments either). The women were rude and short with me and called me picky because I had chosen a design, that Joy said she could do but the other woman said she could not do. I said I could come back the next day so it wasn’t rushed since I had an appt that they had said I had plenty of time to make it to (when I made the appt with Joy). When I paid they even grabbed my phone before I could leave, knowing I was in a hurry because I was now late to my other appointment. They did this to make sure the payment went through. Nails started chipping (gel) the NEXT day. Called to come in for a fix. Came in and in “fixing” the nails, color came off but they said they could not find the color to fix it and would charge me if I changed the color or design to anything else. I asked to speak with Joy about the fix and also that I was upset about the customer service the two days before. Joy began yelling at me and leaning into my face telling me to go elsewhere. This was in front of everyone in the salon. She said that I was a difficult client and accused me of being picky about some previous design I had never gotten there. I told her I had only been there three times and that all but this last time she had done my nails. She insinuated I was lying. She also accused me of not tipping. I showed her my Venmo with the tip amount. She said she never got that tip. I asked her who I had sent the Venmo to and she said it was the owner. I asked why she would not have gotten the tip I sent to the Venmo they showed me to send money to and she said “I don’t want to talk about that.” Then she continued to yell at me. When I tried to talk she said loudly, in front of everyone, “I’ll just let you talk until you’re done because clearly you don’t understand.”Then she threw the money for the nails on the table and told me to leave (with my nails now half done because they had taken off the top layer of clear gel). I used to tell people to go here. But I have NEVER had WORSE customer service. I’m still in shock at how utterly demoralizing and rude and uncaring Joy (of all people) was. Needless to say I will not be recommending this place ever again to anyone.
EXTREMELY personable and professional. Went above and beyond to make the experience special despite extenuating circumstances. Andy was very accommodating and Tiffany and Joy were amazing! Would highly recommend! Great quality nails!