About Excel Eyecare Optometry
Excel Eyecare Optometry provides exceptional service from its friendly and professional staff, including Dr. Angela Wernow and opticians. The front desk staff are knowledgeable and helpful in selecting the right frames, taking insurance, and accommodating special requests. Patients praise the helpfulness, friendliness, and expertise of staff members like Summer and Sylvia, who go above and beyond to ensure a comfortable and informed experience. The office is known for its calming atmosphere, making patients feel at ease and eager to return for future appointments.
During my years as a client of Excel Optometry, I have been extremely satisfied with their ability to fit me with the correct prescription and lens to address my visual needs. During my most recent visits, Andy, an optician , was extremely patient in helping me finalize my choice of frames and lenses. Although there were delays in obtaining my glasses, I do in no way hold Andy responsible and he went out of his way to make it right . He truly personifies excellent customer service and Excel is fortunate to have him as a member of their staff.
Edit: after leaving my initial review, the doctor personally called me and offered to make things right. She explained that she had a staffing issue back then and did not get my messages. She seemed genuinely concerned and willing to help. I believe she's being honest. So I'm changing my review because I don't think a lot of doctors would call and offer to make things right. I appreciate her offer and concern.
Original review:
So disappointed in this place. Got insanely expensive specialized contacts I was never able to use.because they fogged before I even got home. Could never keep them in for more than 15 minutes without total fog. I called multie times to...read full review
This was the best eyecare I have ever received from start to finish. The doctor was phenomenal and Andy was extremely helpful when I needed the lenses replaced in my new glasses right away. I highly recommend Excel Eyecare, I wish I had found it years ago!