About Discount Pool Supply
Discount Pool Supply is a local business that offers a unique and personalized shopping experience. Customers praise the store's professional knowledge, friendly staff, and timely services. The business is known for its "mama-and-papa store" atmosphere, which is a refreshing contrast to larger chain stores. Customers have consistently positive experiences and appreciate the store's willingness to assist with heavy items and provide free water testing. The store is recognized for having the best technicians in the area, capable of resolving issues without the need for on-site visits. Customers have had exceptional experiences with the knowledgeable and caring technicians, who take the time to listen and provide solutions. The technicians, such as Chris and Gavin, are praised for their responsiveness, communication, timeliness, and quality of work. Customers have been able to avoid costly repairs by following the technicians' guidance, and they are now loyal to the store for their pool service needs.
Exceptionally Helpful! I went in looking for assistance with a pool leak that I have had for years. Previous places offered me detection and repair services that they predicted would go over $10,000. The guy at Discount Pools in Escondido listened to my problem, explained the likely cause (leaky skimmer seal), explained how to repair it, and sent me home with a $15 tube of sealant.
10 minutes of work and the leak was entirely resolved. What could have been a costly repair was averted by a knowledgeable and caring technician who took the time to assist me rather than looking for a commission.
I highly recommend this store for any pool need.
DPS changed my pump and backwash valve. After completing an inquiry on their web site, DPS quickly got back to me to schedule an appointment to check what was wrong with my pump and provide suggestions. Chris, the technician, was on time, super friendly and explained that I needed a new pump. Four days later I received a quote for the pump replacement and replumbing which was fairly priced. After accepting the quote, I made an appointment for the following week for the installation. Chris came back, was on time and did the installation which took only 90 min. I really liked dealing with DPS has they were very responsive, had excellent communication, were available without...read full review
Gavin exceeded my expectations! He provided great advice, referred me to other great contractors for work he couldn't do, and then for his part of the job his work was awesome. Very friendly and professional.